Heartbroken

I tried this fix, but it didn't work for me. Am I to understand that there has been ZERO response from UFile to the people here saying they can't connect to the CRA? I am in an extremely difficult financial situation and I literally had to go without two meals to afford this software. I bought it because I've been using it since 2015 and I thought it would make this stressful chore easier for me. Instead, it's made it more stressful. I would like a refund, as I cannot file my taxes without being able to use Auto-fill.

I'm trying to submit my spouse's and my tax return but I'm stuck in a loop where it says I have no income to report, so check the No income to report checkbox. So I check that, but then it comes back and says "You checked No income to report, but you have income. Remove the incorrect income information or uncheck No income to report checkbox." I don't have any taxable income to report... there are amounts like $0.94 and $1.19 in various boxes from interest earned on a bank account, which I wouldn't have entered myself, but it's downloaded from CRA and besides, those sources have been included in previous years with no problems. I know I'm super late filing but what with my family dying, you know, I just haven't gotten to it. However we now desperately need our return. Please help.