Emilie Boille-Bissonnette

This problem of having to pay twice might be a good issue to contact Marketplace for them to do some research on. They may be able to get more answers or quicker responses from UFILE than we can.

Am having the same issue! I will also switch from UFILE next year if my problem isn't resolved quickly! I wonder if it is only the online version that is asking you to pay twice?

I purchased UFILE online on Feb. 24, 2022 and completed both mine and my spouse's return. I was able to successfully NETFILE my return, however when I tried to NETFILE my spouse's return it asks me to pay again! I have been a UFILE customer for years, and have always been able to NETFILE my spouse's return with UFILE without an extra cost. Plus , I know that you can file up to 4 returns. So why do I have to pay an extra 13$. I have tried to skip that payment but the program will not allow me to do so. I also checked on my bill of sale, and I cannot find a voucher code. I would like this resolved very quickly because my return has already been filed and I will not receive my refund until my spouse's return is filed. I have been a loyal customer for many years, and if this issue is not resolved immediately , I will NEVER USE UFILE again, and neither will many of my relatives! Thank you for your PROMPT ATTENTION to this PROBLEM! Emilie ONLINE RECEIPT CUSTOMER INFORMATION Emilie Boille-Bissonnette 1901 Carierre Road Grande Pointe, Manitoba R5A 1H8 Canada emilie.bissonnette54@gmail.com PRODUCT PURCHASE Item(s) Price Qty Subtotal UFile ONLINE - Personal income tax (T1) return 2021 - $ 19.95 1 $ 19.95 Subtotal $ 19.95 Discount -$ 2.99 GST $ 0.85 RST $ 1.19 Total in Canadian funds $ 19.00 CAD TRANSACTION INFORMATION Transaction type: Purchase Order ID: d38f5547-78cf-4fce-8902-5bf8218abbb1 Date & time: 2022-02-24 19:35:19 EST Reference number: 661237050011335660 Credit card authorization number: 05601X Response/ISO code: 027/01