A few years ago, I went through the same issues as twalk: Ufile would not accept my pw and then asked for the answer to a safe Question. However, when I enrolled years before, there was no safe question to enter. So they changed their security system but did not contact clients like me who did not have any. So I finally managed to get it solved. But now (in 2022), today, I tried to log in and my pw does not work even though I know it is the correct one as I keep this information. I tried on 2 webbrowers (Chrome and Firefox on Mac Catalina), I reset my pw twice. And still I am getting an error message. It seems to be common with Ufile. I have been with them since 2009 but seriously, I am so close to switch to another system. They don't seem reliable to me anymore.
