Don Malo

I first tried to file to CRA with the wrong code. After a couple of attempts I found the right code, and was able to file to Revenu Québec without problems. But the filing to CRA continued to be rejected until it suddenly told me the account was locked with code 15. I called CRA, and it turned out the account was not locked at all, but after a lot of explanations I was forwarded to somebody who supposedly takes care of NETFILE accounts. There I have been waiting in phone queue for 2 hours. I was a happy Ufile customer until 2018, when I started using an accountant. Now, in 2023, when I am back trying to use it again, it has become buggy and a truly painful experience. Next year I will use TurboTax.

When filling in the interview for my wife I added her phone number in the 'cellular phone number' field in 'Current Address' section, just as I did for myself. Now, when trying to post for NETFILE, it claims it is not ready for my wife's Quebec provinical filing (my own two filings and my wife's federal filing are ok), because "a valid home phone number is missing". This stops me from doing the filing. I follow the link to the section where to fix it, but it doesn't matter what I do, the program just refuses to accept there is a valid phone number anywhere. I tried the 'home phone number´, 'work phone number'and 'cellular phone number' fields, but all in vain. The help text say the number format is not checked, but I still tried just a seqeunce of digits, and the format (514) 999-999. It made no difference. I made absolutely sure there we no letters or strange signs in the fields. I even tried with tow different numbers. I paid for this service, and spent several hours preparing mine and my wife's tax return, so this is simply not acceptable. Has anybody else experienced this strange problem?

When filling in the interview for my wife I added her phone number in the 'cellular phone number' field in 'Current Address' section, just as I did for myself. Now, when trying to post for NETFILE, it claims it is not ready for my wife's Quebec provinical filing (my own two filings and my wife's federal filing are ok), because "a valid home phone number is missing". This stops me from doing the filing. I follow the link to the section where to fix it, but it doesn't matter what I do, the program just refuses to accept there is a valid phone number anywhere. I tried the 'home phone number´, 'work phone number'and 'cellular phone number' fields, but all in vain. The help text say the number format is not checked, but I still tried just a seqeunce of digits, and the format (514) 999-999. It made no difference. I made absolutely sure there we no letters or strange signs in the fields. I even tried with tow different numbers. I paid for this service, and spent several hours preparing mine and my wife's tax return, so this is simply not acceptable. Has anybody else experienced this strange problem?