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UFile Support
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Roger last won the day on July 18 2019

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  1. Beh

    Hi Roger. It seems you have helped others.

    i have the OOPS something has gone wrong message. Uninstalled and reinstalled several times, changed directories so 2017 and 2018 are in the same folder, reinstalled 2017, installed the C++ mentioned. I see that I cannot open any files in my last years and years on ufile files. So frustrated! Please...can you help ?

    1. Show previous comments  6 more
    2. Beh


      As soon as I try to open to save a file.


    3. Beh


      I can also carry forward a file,  but not open it.

    4. Beh


      It was the Themes! 

  2. Yes you can. You don't need to uninstall the versions from previous years. They can coexist.
  3. If you're using a different Windows account for the PRO one, then it won't affect the returns. Under Efile-NetFile setup, make sure to select "Professional tax preparer" under "In what capacity are you preparing tax returns" and enter your EFILE credentials (EFILE number, password, etc.)
  4. You don't have to install UFile twice. Simply start UFile on the other account and enter your PRO activation key.
  5. To enter a new key, click on Settings -> Tax Return Counter and Add extra returns.
  6. Please make sure that the date/time on your PC is correct and that you don't have a firewall or anti-virus on your system that's preventing UFile from accessing the Internet.
  7. Roger

    UFILE2018 Crashed

    Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Start UFile again
  8. You should get a confirmation number once you Netfile your tax return successfully.
  9. Hi Roger! I am currently preparing my 2018 return, but when I am trying to click on the "Net Capital Losses of other years" to create a new section, I get the error message below:
    500 - Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed.
    I tried to create it in 2 different computers in 2 different locations, with exactly the same results, so I am thinking it may be a UFile software bug. I tried on Friday 2/22 and I just tried again today (2/23) with exactly the same result.
    I opened a ticket with the helpdesk, ans replied that I needed assistance (the links they sent are not helpful on this issue), but I am still waiting. Can you please assist me?
    Thank you!
    1. Roger


      If the section "Capital loss carryforward" already exists, when you click on "Net Capital Losses of other years" it tries to add that section again. However, since it already exists, it's returning an error message. Sorry that the message is not more meaningful, we will work on it.

      I hope that helps. If not, let me know.

    2. Minera


      Hi Roger,

      Thank you for your reply.

      I am trying to apply a unused net capital losses of $168 in this year's return. Where would I enter the $168 if not under the  "Net Capital Losses of other years" section?


      Please advise.

      500-Internal Server Error.JPG


  10. Yes that shouldn't be a problem. Once the Netfile service is available you will be able to transmit your return from anywhere.
  11. Go under ‘’Interview’’ tab and ‘’File progression’’ on the left side menu and remove every date entered. Leave the page blank.
  12. Please make sure that you Windows 7 version is up-to-date. I suggest installing SP1 for Windows 7 if it's not already present.
  13. You can download the software from the link below and use the activation key you already purchased: http://downloads.drtax.ca/ufile/UF2014EGYH34UFGHYA23WHUS4/UFile2014.exe
  14. In the QuikClik Navigator, go to the section "CRA questions" and make sure to set the "Language of correspondence" to English.
  15. If you are using Windows XP, you will need to enable TLS 1.0 encryption. Here are the steps to do so: Launch Internet Explorer and click on the Tools Menu. Select Internet Options. Select the Advanced tab. Scroll to the bottom (Security section). You should see a list of SSL protocols supported by Internet Explorer. Ensure that TLS 1.0 is checked.
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