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[Antoine7 13]

[Antoine7 13]

https://www.ufile.ca/products/ufile-windows

[jbar 0]

I followed the link from this e-mail thinking I was purchasing UFile2020 but it linked me to a purchase of UFile2019, which I already had.  By the time I noticed I had already purchased and been charged for the the wrong year.  I submitted a request for refund to UFile but have heard nothing.  The product shown in the promotional picture is UFile 2020.  Is UFile fixing this problem and will they be refunding my money or sending a link for UFile2020?

[Nawal 22]

Hi jbar, an email has been sent to you about your request.

[Piero 0]

I also followed the link from an e-mail thinking I was purchasing UFile2020 but it linked me to a purchase of UFile2019, which I already have.  By the time I noticed I had already been charged for the the wrong year (2019).  I submitted two requests to UFile support and have heard nothing (see Request# UF639922 or Request# UB3023958).  I also tried the 1-800 support line and was in the queue for over 2 hours - that was enough abuse for me, I hung up after 2 hours). The product shown in the promotional picture is UFile 2020 but I received a note with a link to download UFile 2019.  Is UFile fixing this problem and will they be refunding my money or sending a link for UFile2020?

[Utah 0]

The same has happened to me, I have sent 2 email requests to have the charge reversed but have had no reply. I also tried calling, once I was on the phone for 2 hours and waited and finally gave up. Can the amount paid be applied to the 2020 version? Was was the email sent out for the 2019 version when we need the 2020 version?