Roxie 0 Posted January 26 Report Share Posted January 26 I paid for 2020 Ufile online back in November and now when I click on the Tax Return tab it asks me to pay again. How do I get past this? Quote Link to post Share on other sites
Nawal 22 Posted January 27 Report Share Posted January 27 Hi Roxie, we suggest you to contact our support team at support@ufile.ca to help you with this. Quote Link to post Share on other sites
Jim in Milton 0 Posted January 31 Report Share Posted January 31 I have the same problem. It works for my Tax Return but not for my wife's. The auto response I got was 100% useless, so have replied to email. Would not be surprised if I have to go out and buy Turbo Tax to get this resolved. Quote Link to post Share on other sites
Nawal 22 Posted February 1 Report Share Posted February 1 Hi Jim in Milton, we sent you an email. Quote Link to post Share on other sites
Vic K 0 Posted February 12 Report Share Posted February 12 Same here. Paid for premium service for whole household, asked to pay again. I sent receipt to help desk - they replied I had only paid for single filer! Then no further response to my replies. What is going on? Quote Link to post Share on other sites
BobTax 0 Posted February 13 Report Share Posted February 13 Same problem, paid in advance now asking me to pay again. This is unacceptable. Quote Link to post Share on other sites
Nawal 22 Posted February 15 Report Share Posted February 15 Hi @BobTax, if you're being asked to pay again when you launch your program, please ignore it. You will be able to view your tax return at step 4 . Quote Link to post Share on other sites
BobTax 0 Posted February 17 Report Share Posted February 17 Ok thanks Nawal. Perhaps the text should be updated so it's less confusing. I am able to see my tax return I was concerned I would have to pay again to use netfile later. Quote Link to post Share on other sites
EP1 0 Posted February 20 Report Share Posted February 20 Hi, I am being asked to pay again as well on the launch page. I paid for family "UFile ONLINE Premium - Personal income tax (T1) return 2020 - Family head + Spouse + 2 Dependants" already in December. E. Quote Link to post Share on other sites
Vin 0 Posted February 23 Report Share Posted February 23 I may have paid more than once too. They will certainly provide refunds and likely a nice discount for all these issues😄 I have used this program for a very long time and it has always worked well. I am willing to give them the time to get their stuff together before I think of switching. Lets get all this crap resolved this week UFILE! Quote Link to post Share on other sites
Guest Posted February 23 Report Share Posted February 23 I prepaid. It says pay now on launch. I get to step 4 and it still says pay now. Will this be corrected soon? I see many glitches. I hope this is fixed soon. Quote Link to post Share on other sites
Guest Posted February 23 Report Share Posted February 23 On 2/15/2021 at 6:23 AM, Nawal said: Hi @BobTax, if you're being asked to pay again when you launch your program, please ignore it. You will be able to view your tax return at step 4 . it still does not allow me to view my tax return at step 4 even though I prepaid. Quote Link to post Share on other sites
Nawal 22 Posted February 23 Report Share Posted February 23 Hi @Sad Senior, please make sure to use the right account. You have 04 accounts with Ufile. For more help, we suggest you to contact support@ufile.ca . Quote Link to post Share on other sites
Guest Posted February 23 Report Share Posted February 23 I could not access my original account because I did not know the answer to a secret phrase. I did not know I had a secret phrase, so it was suggested to me to start a new one. I did. Then I got the offer to prepay after I set up the new account. Quote Link to post Share on other sites
joefa 0 Posted February 24 Report Share Posted February 24 I also paid in November, but is now being shown the red "PAY NOW!" banner. I am sure that when I am ready to file, Ufile will ask me to pay again ! Sent them a request online and received back a nonsensical list of "answers" and no "Option 3" to click on. Now sitting on hold on the phone for over an hour !! I need an answer from a human in charge at Ufile -- anybody ?? Quote Link to post Share on other sites
nukeman11 2 Posted March 1 Report Share Posted March 1 I have already paid for UFile, even says Paid Thank You in banner, however, when I get to my 2nd dependent's tax return for step 4 it says almost done, you need to pay for family head first to continue, then kicks me back to interview screen. I have already paid, and in fact already submitted 3 of 4 tax returns, but it is caught in a loop with this 4th return, doesn't even bring me anywhere to pay, simply goes back to interview screen of family head. Makes no sense, any ideas?? Quote Link to post Share on other sites
Nawal 22 Posted March 1 Report Share Posted March 1 Hi @nukeman11, we suggest you to contact our support team at support@ufile.ca to help you more. Quote Link to post Share on other sites
nukeman11 2 Posted March 1 Report Share Posted March 1 1 hour ago, Nawal said: Hi @nukeman11, we suggest you to contact our support team at support@ufile.ca to help you more. I was on hold for an hour this AM finally got a hold of someone to help, she gave me the voucher code which allowed me to get 3 of my 4 returns, now I have this issue, I have called twice again, both times no agents available try again later after waiting 15 minutes on hold. I have had 2 support tickets into the email you provided since Thursday and am not getting any response. So support is suspect at best, great as long as you can get someone's ear, but been trying all day to do that. Quote Link to post Share on other sites
TAX-PREP 0 Posted March 2 Report Share Posted March 2 On 1/26/2021 at 3:03 PM, Roxie said: I paid for 2020 Ufile online back in November and now when I click on the Tax Return tab it asks me to pay again. How do I get past this? I have the exact same problem as you have Roxie. I have sent messages to UFILE with no replies and please don't bother phoning them because you'll be waiting all day without anyone ever answering your call. I have been with UFILE for many years and now I'm seriously considering looking elsewhere for a tax program. Quote Link to post Share on other sites
Nawal 22 Posted March 2 Report Share Posted March 2 Hi @TAX-PREP, please ignore this payment option if you have already paid. You will be able to view your tax return on step 4 "Tax Return" which means your payment has been accepted. Thanks Quote Link to post Share on other sites
TAX-PREP 0 Posted March 2 Report Share Posted March 2 I would love to " ignore this payment option". On step 4 I'm able to see my own tax return. However, it won't let me see my wife's return unless I make a payment. Quote Link to post Share on other sites
Gorsht 0 Posted March 2 Report Share Posted March 2 Same thing. My "paid" banner turned into a "pay now" banner halfway through entering my info in the Interview section. I have been on hold for nearly an your and have received no response to my e-support request (an auto-response was to have been received within 15 minutes; nothing). Judging by the posts above, this is an actual problem that UFILE should be addressing with some effort. I tried to get hold of UFILE support on another matter when I purchased this year's software in November and have yet to receive any response. Very frustrating. Quote Link to post Share on other sites
Nawal 22 Posted March 3 Report Share Posted March 3 Hi @Gorsht, if you have already paid, please ignore this payment option . You will be able to view your tax return on step 4 "Tax Return" which means your payment has been accepted. Thanks Quote Link to post Share on other sites
Fitz 0 Posted March 3 Report Share Posted March 3 OMG! This is crazy. I’ve spent an entire day trying to resolve this problem. I purchased UFile (4 Tax Returns) when I received a promotion card in the mail several weeks ago. I Finally was able to NETFILE my husband’s return after many many attempts , but now Im unable to submit mine or my son’s. This huge glitch, which sooo many of people are experiencing) should of be fixed prior to filing season. Not good enough. I have tried all modes of contact for help with no such luck. Bunch of web responses which didn’t work. At least I cooked supper this past hour while I’m waiting on the phone! Quote Link to post Share on other sites
Fitz 0 Posted March 3 Report Share Posted March 3 (edited) I just spent 2 hours waiting for a live person. Get a hold of this. The problem everyone is experiencing is based on what we thought we were purchasing. Apparently, I purchased UFile ON LINE/web & NOT the WIndows version. Even though I thought I was still purchasing for 4 returns package, it was actually for 1. I didn’t go to their website & download it I just signed on to ufile & continued from there Soooo misleading. I actually didn’t know until now that there is a difference. However, It is now resolved Edited March 4 by Linda Withers I was mistaken Quote Link to post Share on other sites
nguyen.dph 0 Posted March 4 Report Share Posted March 4 sorry but what do you mean by “ON LINE & NOT the WEB version”, there is only online (web version), or windows. Quote Link to post Share on other sites
Fitz 0 Posted March 4 Report Share Posted March 4 This has now been resolved. Quote Link to post Share on other sites
katmack2 0 Posted March 18 Report Share Posted March 18 I am having the same issue as the others in this thread. Is UFile doing anything to fix this issue? Quote Link to post Share on other sites
katmack2 0 Posted March 24 Report Share Posted March 24 Hello. Last Thursday, I sent the following to support@ufile.ca and have received no response. Please help. "I prepaid for filing my tax returns online, on Feb. 17, 2021. I am now trying to submit, and the system is saying I have to pay for my husband's file separately. Please help me with this." Quote Link to post Share on other sites
Nawal 22 Posted March 24 Report Share Posted March 24 Hi @katmack2, it's because you usually pay for both but this year you paid for the Head of Family only, not the spouse. You can see it on your receipt. Thanks Quote Link to post Share on other sites
Ter S 0 Posted March 29 Report Share Posted March 29 I had also paid back in Dec 2020 and clicking on step 4 requires that I pay again? Quote Link to post Share on other sites
dutycharger 0 Posted April 2 Report Share Posted April 2 I have the same problem at step 4 of my spouses return. Mine is fine and will let me Netfile. My receipt states 'UFile ONLINE - Personal income tax (T1) return 2020 - Family head + 2 Dependants' Quote Link to post Share on other sites
SLK 0 Posted April 7 Report Share Posted April 7 I haven't received a response from UFIle about having to pay again. I tried calling but after 2 hours on hold i had to hang up. Help Quote Link to post Share on other sites
scam 0 Posted April 12 Report Share Posted April 12 Ufile is asking for payment again after payment was mad. Proof has been sent of payment as well as proof that we are being asked again to pay. Why is this not being fixed? Quote Link to post Share on other sites
scam 0 Posted April 12 Report Share Posted April 12 Finally fixed and taxes filed. Thank you Quote Link to post Share on other sites
Gwilliams 0 Posted April 12 Report Share Posted April 12 I have the same problem of being asked to pay again but I cannot, when I click OK it moves onto the payment page which just keeps loading in an endless loop, it is impossible to enter data. This happened before when I tried to pay in advance to get a discount. Now it will not let me file because it will not let me pay. I e-mail support previously and got no result. I just tried e-mail again today after 78 minutes on hold. I just tried, call it 4:30 pm on April 12. I owe money so I need this resolved soon. Thank you. P.S. Just checked my e-mail and as I was typing I received this reply: "Thank you for contacting UFile support. Please open your tax return in a different web browser : Mozilla Firefox, Internet Explorer, Edge, Google Chrome, Opera or Safari." to this question: "How do I file, the program keeps freezing on the payment page, it just loads endelssly, I cannot get out. Also, it does not seem to recognizethat I already paid for my primary return.Iam running Firefox 85.0.2 on macOS Big Sur version 11.1. The computer is a new MacbookPro.Thanks, Greg" Notice how the advice is to try using Firefox when I am already using Firefox? That is pretty disappointing. P.P.S. Just tried Chrome on Windows, same problem. Quote Link to post Share on other sites
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