Roxie 0 Posted January 26 Report Share Posted January 26 I paid for 2020 Ufile online back in November and now when I click on the Tax Return tab it asks me to pay again. How do I get past this? Quote Link to post Share on other sites
Nawal 9 Posted January 27 Report Share Posted January 27 Hi Roxie, we suggest you to contact our support team at support@ufile.ca to help you with this. Quote Link to post Share on other sites
Jim in Milton 0 Posted January 31 Report Share Posted January 31 I have the same problem. It works for my Tax Return but not for my wife's. The auto response I got was 100% useless, so have replied to email. Would not be surprised if I have to go out and buy Turbo Tax to get this resolved. Quote Link to post Share on other sites
Nawal 9 Posted February 1 Report Share Posted February 1 Hi Jim in Milton, we sent you an email. Quote Link to post Share on other sites
Vic K 0 Posted February 12 Report Share Posted February 12 Same here. Paid for premium service for whole household, asked to pay again. I sent receipt to help desk - they replied I had only paid for single filer! Then no further response to my replies. What is going on? Quote Link to post Share on other sites
BobTax 0 Posted February 13 Report Share Posted February 13 Same problem, paid in advance now asking me to pay again. This is unacceptable. Quote Link to post Share on other sites
Nawal 9 Posted February 15 Report Share Posted February 15 Hi @BobTax, if you're being asked to pay again when you launch your program, please ignore it. You will be able to view your tax return at step 4 . Quote Link to post Share on other sites
BobTax 0 Posted February 17 Report Share Posted February 17 Ok thanks Nawal. Perhaps the text should be updated so it's less confusing. I am able to see my tax return I was concerned I would have to pay again to use netfile later. Quote Link to post Share on other sites
EP1 0 Posted February 20 Report Share Posted February 20 Hi, I am being asked to pay again as well on the launch page. I paid for family "UFile ONLINE Premium - Personal income tax (T1) return 2020 - Family head + Spouse + 2 Dependants" already in December. E. Quote Link to post Share on other sites
Vin 0 Posted Tuesday at 01:03 PM Report Share Posted Tuesday at 01:03 PM I may have paid more than once too. They will certainly provide refunds and likely a nice discount for all these issues😄 I have used this program for a very long time and it has always worked well. I am willing to give them the time to get their stuff together before I think of switching. Lets get all this crap resolved this week UFILE! Quote Link to post Share on other sites
Guest Posted Tuesday at 03:25 PM Report Share Posted Tuesday at 03:25 PM I prepaid. It says pay now on launch. I get to step 4 and it still says pay now. Will this be corrected soon? I see many glitches. I hope this is fixed soon. Quote Link to post Share on other sites
Guest Posted Tuesday at 06:59 PM Report Share Posted Tuesday at 06:59 PM On 2/15/2021 at 6:23 AM, Nawal said: Hi @BobTax, if you're being asked to pay again when you launch your program, please ignore it. You will be able to view your tax return at step 4 . it still does not allow me to view my tax return at step 4 even though I prepaid. Quote Link to post Share on other sites
Nawal 9 Posted Tuesday at 08:35 PM Report Share Posted Tuesday at 08:35 PM Hi @Sad Senior, please make sure to use the right account. You have 04 accounts with Ufile. For more help, we suggest you to contact support@ufile.ca . Quote Link to post Share on other sites
Guest Posted Tuesday at 09:15 PM Report Share Posted Tuesday at 09:15 PM I could not access my original account because I did not know the answer to a secret phrase. I did not know I had a secret phrase, so it was suggested to me to start a new one. I did. Then I got the offer to prepay after I set up the new account. Quote Link to post Share on other sites
joefa 0 Posted Wednesday at 04:45 PM Report Share Posted Wednesday at 04:45 PM I also paid in November, but is now being shown the red "PAY NOW!" banner. I am sure that when I am ready to file, Ufile will ask me to pay again ! Sent them a request online and received back a nonsensical list of "answers" and no "Option 3" to click on. Now sitting on hold on the phone for over an hour !! I need an answer from a human in charge at Ufile -- anybody ?? Quote Link to post Share on other sites
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