Nawal 21 Posted February 3 Report Share Posted February 3 Please remove and reinstall the software. To remove UFile 2020, follow these instructions: 1. Click "Start". 2. Go to "Settings". 3. Select "Control Panel". 4. In the "Control Panel", select "Programs and Features". 5. Locate UFile 2020 and click "Remove". Download and unzip the file: https://d36v5w8x42ah5y.cloudfront.net/ufile/UF2020ANGH18GHVFENA678KL3P7C5/ufile2020.zip Double click on "setup.exe" to begin the installation. Save and unzip the file, then run setup.exe to install the software. NOTE: This file includes the msi files for UFile 2020. Quote Link to post Share on other sites
Dwayne 0 Posted February 12 Report Share Posted February 12 Does. Not. Work. Does not work. DOESN'T WORK! The installation craps out at "Initializing Files". It all just simply disappears. UFile 2020 does *not* get installed. I have the 3 previous versions of UFile still installed on my computer (UFile 2017, UFile 2018, UFile 2019). I have never had a previous problem installing UFile. Quote Link to post Share on other sites
emmat 0 Posted February 12 Report Share Posted February 12 This doesn't work. This is the same BS suggestion I got via customer service. My next step is basically to tell my credit card company this is a fraudulent transaction and get a refund that way. I can program websites I am well aware of how to delete and reinstall a tax software program. And given that the program has run fine for the past years this is clearly a technical error in the software. Quote Link to post Share on other sites
Dwayne 0 Posted February 13 Report Share Posted February 13 I was finally able to get UFile 2020 to load... but without assistance from anyone at UFile. I disabled every "anti-virus" programme that I could find on my computer, including Vipre and Windows Defender. Part way through the installation, the installation programme wanted to abort due to two other programmes that "require updating" (one had something to do with NVidia), but I forced the UFile installer to complete its installation now, with a reboot later. Zero support from UFile! Duly noted. Quote Link to post Share on other sites
BLSM 0 Posted February 13 Report Share Posted February 13 emmat - with all due respect, the fact you are having trouble does not make it a fraudulent transaction. Yes, UFile could provide better help, but still, many people are successfully using the program and have for years. Quote Link to post Share on other sites
ladybug 0 Posted February 14 Report Share Posted February 14 I downloaded Ufile 2020 and doing my taxes find that my home office expenses are not calculating at all....... Quote Link to post Share on other sites
TheTaxSmith 15 Posted February 14 Report Share Posted February 14 Hi ladybug. Are those home office expenses for the business statement's "home office" area, or the Covid-19 home office expense claims for employees? Quote Link to post Share on other sites
ladybug 0 Posted February 14 Report Share Posted February 14 Yes they are and not related to covid home office expenses Quote Link to post Share on other sites
ladybug 0 Posted February 14 Report Share Posted February 14 Yes on T2125 business statement Quote Link to post Share on other sites
TheTaxSmith 15 Posted February 14 Report Share Posted February 14 Hi ladybug. If you have a business loss (negative net income) the home office expenses will be carried forward and not deducted in the year. That said go back over the data entry and make sure you have entered the amount/percentage of use of the home and any other questions related to home office. Quote Link to post Share on other sites
Nawal 21 Posted February 15 Author Report Share Posted February 15 Hi @ladybug, we suggest you to contact our support team at support@ufile.ca if you still experience that. Quote Link to post Share on other sites
david jones 0 Posted February 19 Report Share Posted February 19 I've tried to downlo versionad the 2020 version several times I give up and will now purchase the competitor version and never use uflie again Quote Link to post Share on other sites
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