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Ufile using Internet Explorer for Auto-fill


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So every time I try to auto-fill, it goes to internet explorer which for some reason doesn't work. my computer is up to date and no updates pending. If I use the same site using any other browser, it works fine. I'm getting frustrated and about to call them to refund me my purchase. Who still uses an old outdated browser anymore? Is there a way to fix this?

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5 hours ago, Jean Patry said:

So every time I try to auto-fill, it goes to internet explorer which for some reason doesn't work. my computer is up to date and no updates pending. If I use the same site using any other browser, it works fine. I'm getting frustrated and about to call them to refund me my purchase. Who still uses an old outdated browser anymore? Is there a way to fix this?

I have the same problem and the same question.

When I use auto-fill, it starts IE, and everything looks good from the CRA website (login successful, etc.), but I get an error back in uFile after IE is done.  [I have checked several times to make sure that uFile is up-to-date - and it is every time.]

And yes - why is uFile forcing IE anyway?  We've moved on from that browser years ago.

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But is the autofill successful?

In my case UFile starts Chrome, my default browser, I log into CRA account successfully, but autofill fails and UFile gives me an error message and suggests generic help. I tried numerous times and made sure that there are documents within my account at CRA (T4, T5, etc)

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I hit the same error as well. I'm having Ufile 2020 on windows 10 using IE V11 browser. I tried to change my default browser to chrome or firefox, but all failed. Each time, it pops up a msg "Oops. something goes wrong! Do you want general help?....", I tried with other family member's ID, all the same. Not sure how to solve this?

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19 hours ago, cchen_2000 said:

I hit the same error as well. I'm having Ufile 2020 on windows 10 using IE V11 browser. I tried to change my default browser to chrome or firefox, but all failed. Each time, it pops up a msg "Oops. something goes wrong! Do you want general help?....", I tried with other family member's ID, all the same. Not sure how to solve this?

I have the identical problem.  Tried contacting support and got a generic useless response.  

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Me too, I don't know if it's using IE (and don't care if it is), but it logs in to CRA no problem, spinner in UFile spins, and comes back with 

Quote

Oops, something has gone wrong! Would you like to start the Support assistant to receive assistance on this item?

which is completely useless. I submitted a ticket yesterday and got an auto-response of a bunch of suggestions for NL.

Yesterday I thought it might just be that CRA site was overwhelmed (first day of allowing this) but it's doing it today. And the CRA end appears to be working okay.

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Same problem. UFile starts IE even though Chrome is my default. I try to switch to Edge under the Settings gear in IE but still get the Oops Error.

I double checked default apps and Chrome definitely set as default. Also checked the registry and there is no setting for browser for UFile. As well I checked the UFile config files and they don't have a browser setting.

All settings seem to be coded into the UFile exe so this seems like a bug. My only thought is that my previous installations of UFile have set the browser as Internet Explorer and it carries into the latest installation.

I doubt if IE is compatible with CRA due to security concerns.

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1 hour ago, TedM said:

I got a reply back from UFile support about autofill saying "The issue regarding the Auto-fill service will be fix during the day tomorrow.

We are working on that to solve this issue ASAP

This Feb 23, 2021 so hoping for Feb.24.

 

Lucky you getting a reply from UFile Support. I sent 2 inquiries related to the auto filling service but have never heard anything from them. The season has just started but the software has been showing many bugs in addition to the poor customer support. I have used UFile for more than 10 years and the support was quite good in the past years.

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Feb 24 @ 4pm, I launched UFile, got an update to v24.11, tried CRA and it worked. Windows 10, usually use Chrome (w/ Duck Duck Go) but I think CRA forced IE, no problem. There's another thread about this, apparently it's CRA that forces IE.

BTW I did the auto-submit and got the automated email back, all stuff about NL, but the 2nd time I hit reply and someone later answered to say "we're working on it".

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