BARRONI 0 Posted February 25 Report Share Posted February 25 Can't seem to connect to anyone on the phone, busy all the time. Support through e-mail is non existent. Simple question: I've paid for ufile in Dec/20, but it wants me to pay again. Purchase Order ID: 90df713b-f843-4820-bf70-c96b5a3b81e2 Date & time: 2020-12-27 10:08:09 EST Reference number: 661237050017081800 Credit card authorization number: 04307E Response/ISO code: 027/01 Quote Link to post Share on other sites
Nawal 21 Posted February 25 Report Share Posted February 25 Hi @BARRONI, Please ignore this payment option if you have already paid. You will be able to view your tax return on step 4 "Tax return". Just click on "Launch" . Quote Link to post Share on other sites
BARRONI 0 Posted February 26 Author Report Share Posted February 26 I have to print my returns up because my wife is disabled. Should I be able to do this OK? Quote Link to post Share on other sites
Nawal 21 Posted February 26 Report Share Posted February 26 Yes you will be able to print on step 4 "Tax return" . Quote Link to post Share on other sites
BARRONI 0 Posted February 27 Author Report Share Posted February 27 On 2/25/2021 at 4:09 PM, Nawal said: Hi @BARRONI, Please ignore this payment option if you have already paid. You will be able to view your tax return on step 4 "Tax return". Just click on "Launch" . Will I be able to print up my tax return without Ufile telling me to pay again. Quote Link to post Share on other sites
BARRONI 0 Posted March 2 Author Report Share Posted March 2 On 2/26/2021 at 10:19 AM, Nawal said: Yes you will be able to print on step 4 "Tax return" . On Step Four of the tax form where I review everything, UFile asks me if "I'm ready to pay." The button at the bottom tells to BUY NOW. I can't review my forms unless I buy now. What do I do now. David Barron Quote Link to post Share on other sites
Nawal 21 Posted March 2 Report Share Posted March 2 Hi @BARRONI, I just sent you an email to this effect. Thanks Quote Link to post Share on other sites
John D 0 Posted March 3 Report Share Posted March 3 This also happened to me. I paid for UFile in Dec. of 2020, after that, the opening screen after signing in confirmed I had paid. But just within the past two weeks the launch screen started saying Pay Now! Meanwhile, I’m basically finished my return, except for an investment statement or two. I’ll be ready to file soon, but will the online program allow me to file if it “thinks” I haven’t paid for my access? Am I only allowed one return, and not my spouses as well? We file as a couple every year. Quote Link to post Share on other sites
MARYCAP 0 Posted March 3 Report Share Posted March 3 the exact thing happened to me and I ended up paying $50 to file for myself and spouse and one dependent when I can go to walmart and buy ufile and be able to do 4 returns for $19.98...its just not right Quote Link to post Share on other sites
MARYCAP 0 Posted March 3 Report Share Posted March 3 ufile needs to hire more staff as it is impossible to get through to anyone on the phone Quote Link to post Share on other sites
carpediemtor 0 Posted March 6 Report Share Posted March 6 Same for me. I was able to finish the interview questions for both my wife and I but get stuck sometimes on the Tax Return or Netfile section. Eventually I was able to file electronically but keep getting prompted to pay again when I try and see my wife's returns or try to file them. I tried both the Chrome browser and MS Edge. Definitely a system bug somewhere. Maybe an issue with those that pre-pay? Tried submitting a request for help online but so far no answer. Been a few days now of trying. Quote Link to post Share on other sites
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