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I paid for Ufile in Dec/20, now it asks me to pay again.

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Can't seem to connect to anyone on the phone, busy all the time. 

Support through e-mail is non existent. Simple question:

I've paid for ufile in Dec/20, but it wants me to pay again. 

Order ID: 90df713b-f843-4820-bf70-c96b5a3b81e2
Date & time: 2020-12-27 10:08:09 EST
Reference number: 661237050017081800
Credit card authorization number: 04307E
Response/ISO code: 027/01



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On 2/26/2021 at 10:19 AM, Nawal said:

Yes you will be able to print on step 4 "Tax return" .

On Step Four of the tax form where I review everything, UFile asks me if "I'm ready to pay."

The button at the bottom tells to BUY NOW. I can't review my forms unless I buy now. What do I do now.

David Barron

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This also happened to me. I paid for UFile in Dec. of 2020, after that, the opening screen after signing in confirmed I had paid. But just within the past two weeks the launch screen started saying Pay Now! Meanwhile, I’m basically finished my return, except for an investment statement or two. I’ll be ready to file soon, but will the online program allow me to file if it “thinks” I haven’t paid for my access? Am I only allowed one return, and not my spouses as well? We file as a couple every year.

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Same for me.  I was able to finish the interview questions for both my wife and I but get stuck sometimes on the Tax Return or Netfile section.  Eventually I was able to file electronically but keep getting prompted to pay again when I try and see my wife's returns or try to file them.  I tried both the Chrome browser and MS Edge.

Definitely a system bug somewhere.  Maybe an issue with those that pre-pay?  

Tried submitting a request for help online but so far no answer.  Been a few days now of trying.

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