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I  have been using Ufile for many years. I recently tried to log in my account to do my taxes using the same info used last year but the site tells me " You entered an invalid username or incorrect/expired password. Try again with a valid username or use the link below to change your password."

 I have used my same password in the past few years to file my taxes and I have never requested to change my password. 

I have filed with ufile for over 10 years and I hope I can still access my previous year's records.

I've tried to change the password, get help, use the virtual assistant and nothing is helping.  I even have the receipt reference number from my last years receipt and your system says, " does not match our records"

I'm very frustrated. All my emails have been responded to by an automated system which is of NO help.

Please help me.

Thank you

 

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