Tsojung Posted February 24, 2022 Report Share Posted February 24, 2022 Hi, I tried the auto download from CRA website for my 2021 tax return but got this error msg. Any ideas why? Quote Link to comment Share on other sites More sharing options...
Lynne421967 Posted February 26, 2022 Report Share Posted February 26, 2022 I have the exact same issue! I have even tried making IE my default browser instead of Chrome. I also tried changing the settings in Microsoft Edge to allow to open pages in IE mode. I have the latest update of Ufile. Nothing fixes the problem. Quote Link to comment Share on other sites More sharing options...
A V Posted March 2, 2022 Report Share Posted March 2, 2022 Installation of the WebView2 Runtime resolved the problem. To Ufile devs: Could you please update Ufile error messages to provide more details? Why do not check that all software components are installed for Ufile running. Quote Link to comment Share on other sites More sharing options...
Jessi Posted March 6, 2022 Report Share Posted March 6, 2022 I am also having this issue! I am so frustrated! I have tried everything to fix this and nothing works! Im gonna be demanding a refund soon and go with something that doesnt make me want to throw my laptop out the window! Quote Link to comment Share on other sites More sharing options...
BLSM Posted March 9, 2022 Report Share Posted March 9, 2022 Maybe the autofill just doesn't work well. I used to use Turbo Tax, and never ONCE did it work for me. I don't even try. At least when I enter my own numbers, I know they are correct. Quote Link to comment Share on other sites More sharing options...
PHK Posted March 24, 2022 Report Share Posted March 24, 2022 Yes, I also am trying to autofill and get this same message. If anyone has an answer, I would appreciate it. I have used ufile for a few years now, and it always worked very easily up until now. Thanks! Quote Link to comment Share on other sites More sharing options...
ls78 Posted March 29, 2022 Report Share Posted March 29, 2022 This was happening to me as well - once I went in an retrieved my Netfile access code from my NOA from 2020, it then allowed me to autofill. The tab beside this said it was new for this year. Try entering that, this hopefully should resolve your issue. Quote Link to comment Share on other sites More sharing options...
ls78 Posted March 29, 2022 Report Share Posted March 29, 2022 I should add that is is under the Identification questions portion of the interview tab in Ufile Quote Link to comment Share on other sites More sharing options...
dewbourne Posted April 2, 2022 Report Share Posted April 2, 2022 Doesnt download slips - just some indicative information. Any ideas? Quote Link to comment Share on other sites More sharing options...
PHK Posted April 6, 2022 Report Share Posted April 6, 2022 I also waited now over two weeks without any response other than the robotic inanity . Today I finally found a way to get their attention - by interrupting their facebook presentation repeatedly until the moderator said she would do something. When it was over I received an email promising a refund of my payment. Not the best solution, since I now have to re-enter my basic info with another program (Turbo-tax), but at least - hopefully - I will be able to autofill! I don't believe they will solve this problem. Such poor service! Good luck to all, I hope you either jump ship or they find something out in time. I, however, am done with this company permanently. Quote Link to comment Share on other sites More sharing options...
PHK Posted April 11, 2022 Report Share Posted April 11, 2022 Her I am again, and I see that UFile still hasn't posted an answer ... at least one that anyone can use it would seem. FYI I bought H&R ( almost double in price - for 2 people - but with a deal from RBC to deduct 20%). However, I ran into the exact problem - couldn't do autofill. However used the online chat and had a live person to help me within a minute! Five or ten minutes later (mostly me explaining!) they had the answer. It isn't a program problem, but rather a simple particular computer setting. Within ten minutes I had two autofills done. Great to deal with a knowledgeable company and not one that hasn't the courtesy to do more than a robotic useless reply. I wonder how much of that "couldn't-care-less" attitude comes from the corporate culture of their parent? I made the right decision! Good luck to all! Quote Link to comment Share on other sites More sharing options...
sheeba elizbeth Posted January 24, 2023 Report Share Posted January 24, 2023 I have same "error: the web browser had been closed before the completion of the process" started coming out of blue, it was working fine till today, can someone guide on this? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted January 25, 2023 Report Share Posted January 25, 2023 Hello sheeba elizbeth, For UFile 2021 / 2022 : If you cannot download / AFR (AutoFill Return) not responsive. It could be several things: The government website is very busy - try again later. • If logging in with “Sign-in Partner login” try “CRA sign-in” (using CRA MyAccount). • Your antivirus or firewall is preventing the download - temporarily disable to download. • Could be your Internet Service Provider - then you need to restart the modem (or contact your ISP) • Check computer time and date and language so the compute can synchronize with the CRA. • Make sure your account access is up to date. • If you have Windows 10 or 11, download “Microsoft Edge Webviewer” at the following link (it may not have been bundled in your version): https://go.microsoft.com/fwlink/p/?Linkid=2124703 • Use the most recent version of the “Edge” browser (for 2021 + ). Check EDGE browser Settings: 1. Type "Internet options" in the Windows search menu. 2. Click "Internet Options". 3. Click on "Advanced" tab. 4. Scroll to the Security section, then check Use TLS 1.2. 5. Click OK, then close Edge. TLS v1.2 is enabled on the next start of Edge. Quote Link to comment Share on other sites More sharing options...
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