When I encountered the same problem, I contacted customer support and they sent me the istructions to remove the program and the updater ONLY, not the other parts, including the Soap toolkit.
I found on line a complete set of instructions and followed it BUT it still did not letr me netfile, althought the counter said I had used one return!!
I called again and the new agent told me that the original email did not contain all of the removal instructions....told her I had managed to remove them anyway but no luck. she re-mail me the link and asked to try again.
This time the return was rejected as, it said had already been filed and a confirmation number was provided!!
So if I remove all that the agent told me to, how does the link fixes the problem if it does NOT re-install the soap 3. toolkit?
Also, as I actually do have the CD, why is the soap toolkit NOT under tools????