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taxingme

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  1. from 2008 I guess somethings never change: from 2013 I guess we should do more checking on the tax program we use: March 24, 2008 at 6:41 am by Ram Balakrishnan in Software, Taxes Tweet Share Share [Update: Here’s an email from Joanne Birtch, Vice-President Marketing and New Business Development, Dr. Tax Software Inc. reproduced with permission: “I am writing about your blog entry called Slow Support at UFile. The subject title no longer reflects the reality at UFile. Our support team has made an enormous effort to improve its response times due in part to the impact of your article. However, despite these improvements, UFile continues to be tarred with a very old and unflattering brush. While not wishing to stop the dialogue, I would appreciate it if this blog could be updated to reflect today’s reality.”] [update 2: Note that this blog has no affiliation with UFile. If you need support with your UFile tax software, the contact information for UFile is available here.] If you are considering switching to UFile (read my review) this year, there is one huge drawback you need to be aware of: the support is really slow. Firstly, UFile does not offer phone support. If you encounter a problem with the software or need some help, the only way to currently contact UFile is through email (the website says that live chat support will be available later). Many readers have commented on their frustration with UFile’s slow response times and I personally experienced it as well. I sent a quick question on March 4, 2008 and received a response on March 10th, which is unacceptably slow in my opinion. QuickTax offers phone support for Standard or higher but it wouldn’t be a fair comparison due to its higher price. However, QuickTax Basic has the same sticker price as UFile and support is by email only but I found their response to be a lot faster – less than 24 hours.
  2. taxingme

    Rejected

    from 2013 I guess we should do more checking on the tax program we use: [update 2: Note that this blog has no affiliation with UFile. If yo Update: Here’s an email from Joanne Birtch, Vice-President Marketing and New Business Development, Dr. Tax Software Inc. reproduced with permission: “I am writing about your blog entry called Slow Support at UFile. The subject title no longer reflects the reality at UFile. Our support team has made an enormous effort to improve its response times due in part to the impact of your article. However, despite these improvements, UFile continues to be tarred with a very old and unflattering brush. While not wishing to stop the dialogue, I would appreciate it if this blog could be updated to reflect today’s reality.”] u need support with your UFile tax software, the contact information for UFile is available here.] If you are considering switching to UFile (read my review) this year, there is one huge drawback you need to be aware of: the support is really slow. Firstly, UFile does not offer phone support. If you encounter a problem with the software or need some help, the only way to currently contact UFile is through email (the website says that live chat support will be available later). Many readers have commented on their frustration with UFile’s slow response times and I personally experienced it as well. I sent a quick question on March 4, 2008 and received a response on March 10th, which is unacceptably slow in my opinion. QuickTax offers phone support for Standard or higher but it wouldn’t be a fair comparison due to its higher price. However, QuickTax Basic has the same sticker price as UFile and support is by email only but I found their response to be a lot faster – less than 24 hours.
  3. taxingme

    Rejected

    I have been trying to resolve this for 4 days with no valid response from ufile. It would seem as though they don't have a solution to their problem. so they ignore that there is a problem z>> who me???? Ufile please let us know what your problem is >> besides the lack of support problem.
  4. Hi, any news yet from Ufile >> not me ?????
  5. Hey Gaetan are you still there ????????????? does anybody care if no one responds to forum questions is reuters enterprises not concerned does anybody care
  6. Hi, any news yet from Ufile. Does anyone follow this forum is it just a way of not NOT dealing with people/issues I await the Ufile response
  7. should I be offered a refund for all the time i am wasting time is $$$$
  8. and I see that this is not the first year for these kinds of problems is Ufile on top of this or not ?????
  9. February 20 I am getting the Netfile rejected message as well, after trying everything Ufile said. Ufile for windows, connection closed: unexpected error on receive waiting for Ufile response
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