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  1. that is the reason for this message. tried to reinstall file after I downloaded the application from https://www.ufile.ca/download
  2. Sent an email to support@ufile.ca on March 11 and follow up reminder yesterday. Awaiting reply from file
  3. I have the same issue. Ufile 2017 will not start. I have removed it 3 times and reinstalled again. Nothing is happening......disappointed. Have been using it for the last 8 years. It did work well when I installed it 3 weeks ago and now was ready to file my return. And this issue came up. As per Aisha....."are several icons, double click on the icon UFile2017.msi."...I am unable to find this file. Up and running now...from another thread. In order to solve this issue, please follow the instruction below: 1. Open Windows Explorer (Windows Key + E) 2. In the address bar, type “%localappdata%\Thomson_Reuters_DT_Tax_an”. 3. Press ENTER. 4. Delete all “impotexpert.exe_*” and “ufile.exe_*” folders found in “%localappdata%\Thomson_Reuters_DT_Tax_an” folder. 5. Start UFile 2017.
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