I am having the same issue, I purchased UFILE for 2021, paid 19.99 plus tax . UFILE clearly has not done anything to correct this issue since last year. I completed my return and almost completed my daughters, haven't even started with my son as yet, when I am being prompted to pay again. Clearly I have paid, otherwise I would not have been able to launch the program to begin the filing. I was lucky to get someone on the phone who said the $19.99 is for the online version, then they requested and I purchased the Windows version, AND I need to pay another $7.00. So Ufile, has 2 versions, an online version and Windows version, however, they do not make this clear on their main page which version your are purchasing, until you run into issues, like I am having.... surprise surprise. SCAM.
I paid for Ufile in Dec/20, now it asks me to pay again.
in 2020
Posted
I am having the same issue, I purchased UFILE for 2021, paid 19.99 plus tax . UFILE clearly has not done anything to correct this issue since last year. I completed my return and almost completed my daughters, haven't even started with my son as yet, when I am being prompted to pay again. Clearly I have paid, otherwise I would not have been able to launch the program to begin the filing. I was lucky to get someone on the phone who said the $19.99 is for the online version, then they requested and I purchased the Windows version, AND I need to pay another $7.00. So Ufile, has 2 versions, an online version and Windows version, however, they do not make this clear on their main page which version your are purchasing, until you run into issues, like I am having.... surprise surprise. SCAM.