The same thing happened to me with the online version. I got through on the phone and was told the online version is for head of household only. I ended up paying $35 for 2 returns when I could have gone to the store for the disk and paid $22.99 + tax that gives you 4 returns. WTF? I’m sure when I did the online version 2 years ago I never paid twice, I would remember that. After many years using ufile I’m switching next year for sure!