Trent Tax

Hello Maggie3, Don't worry, I was as baffled as you appear to be when I found this technical glitch - but unfortunately technical issues seem to be plaguing UFile in recent years. The file has already been sent to UFile with Request# UB3552648 (this request contains another software technical error that displays the primary taxpayer's home phone number automatically transferred to the secondary spouse's return when the software's new field "cellular phone" is entered in for the spouse's file). I have not heard back from anyone at support yet addressing this concern. Confirming that all fields in the RRSP entry screen are blank (except for the RRSP deduction limit). Looking to seek a refund under "UFile’s Triple Guarantee ... your assurance of Accuracy, Satisfaction and the Best Tax Result."

Beware UFile creating false RRSP contributions in your tax files. Disappointed with the level of both back-end development and customer service response to an issue that creates fictitious RRSP contributions for a taxpayer when they haven't made any. Was reviewing a taxpayer's Schedule 7 this evening in Forms view, and UFile Pro has unfortunately created arbitrary contributions on behalf of the taxpayer. Have ensured that the data entry fields for the taxpayer are blank and empty. UFile email support doesn't even respond with a message related to the ongoing issue. Cannot file taxpayer's return while the UFile software has made a calculation error. See attached screenshot.

Disappointing that UFile does not have overrides (even TurboTax does).

It appears UFile Pro is missing the following question to answer in the "Ex-spouse" screen for a taxpayer whose marital status has changed from married/common-law to separated in the tax year: Was the ex-spouse self-employed in the tax year? If you look at the Federal EFILE return record, "Spouse Self Employed?" is a data field (under Basic Data) that is transferred to the CRA. However, UFile data entry does ask the question "If your ex-spouse was self-employed in 2022, was he or she a farmer?" seeming to bypass the initial first question of whether or not they were even self-employed at all. UFile email support has been poor quality, with agent Kasthuri sending back a generic canned response, and not addressing this question asked via email Pro support. Additionally, for a taxpayer whose marital status changed from married/common-law to separated in the tax year, is anyone aware of how to override & NOT claim the "Line 30300 – Spouse or common-law partner amount"? UFile seems to have poor abilities to override and modify fields/lines like TurboTax allows.