Roger
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Hi Roger. It seems you have helped others.
i have the OOPS something has gone wrong message. Uninstalled and reinstalled several times, changed directories so 2017 and 2018 are in the same folder, reinstalled 2017, installed the C++ mentioned. I see that I cannot open any files in my last years and years on ufile files. So frustrated! Please...can you help ?
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When do you get the OOPS something has gone wrong message? Is it at the start?
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Hi Roger. It seems you have helped others.
i have the OOPS something has gone wrong message. Uninstalled and reinstalled several times, changed directories so 2017 and 2018 are in the same folder, reinstalled 2017, installed the C++ mentioned. I see that I cannot open any files in my last years and years on ufile files. So frustrated! Please...can you help ?
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2017 and 2018 should not be in the same folder. I suggest uninstalling both and reinstalling UFile 2017 under C:\Program Files (x86)\UFile 2017 and UFile 2018 should be installed under C:\Program Files (x86)\UFile 2018.
At what point do you get the OOPS something has gone wrong?
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Hi Roger! I am currently preparing my 2018 return, but when I am trying to click on the "Net Capital Losses of other years" to create a new section, I get the error message below:ServerError500 - Internal server error.There is a problem with the resource you are looking for, and it cannot be displayed.I tried to create it in 2 different computers in 2 different locations, with exactly the same results, so I am thinking it may be a UFile software bug. I tried on Friday 2/22 and I just tried again today (2/23) with exactly the same result.I opened a ticket with the helpdesk, ans replied that I needed assistance (the links they sent are not helpful on this issue), but I am still waiting. Can you please assist me?Thank you!
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If the section "Capital loss carryforward" already exists, when you click on "Net Capital Losses of other years" it tries to add that section again. However, since it already exists, it's returning an error message. Sorry that the message is not more meaningful, we will work on it.
I hope that helps. If not, let me know.
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