[Program is blocked]

Update to my request for help.

 

1) I deleted 3 cookies using my Chrome settings which referred to SaltarSmart

 

2) Using my computer's 'Uninstall Software' utility I located the SaltarSmart software and deleted it. I then rebooted to complete the process and then opened Chrome. When I opened the Ufile.ca page it seemed back to normal and I'll cross my fingers that the problem has been solved. :-)

[Program is blocked]

I am having the same problem, although last week I entered the basic information with no difficulty.

 

I read your suggestion above, Gabriel, but I get the same result on Internet Explorer. I also noticed on the page on both browsers that the secure padlock icon has a red X on it and the https has a red slash through it.

 

The only other U-file page I can get to informs me that I already have a session open, although I don't. I have restarted my laptop but get the same results.

 

The first time this occurred earlier today I noticed that although the URL displayed as it normally does, the page was blank and had a URL address which started off with something similar to SaltarSmart so I closed down the browser and ran Spybot which did not turn up SaltarSmart as one of the Adware results to kill.

 

Thanks for whatever suggestions you can offer.

J L