I am unable to login as the site states that my password is incorrect even though I know it's right. I then get a message asking for my "phrase"... I don't have a phrase. I then try to reset my password, but it asks for my receipt number which I do not have. I then reach out to UFile support and received the message "You will receive a new email from our company in maximum 15 minutes..." I never received this email. I had this exact same problem last year and it took several weeks to rectify. Hopefully it will be quicker this time.
Unable to log on or retrieve password
in Getting started
Posted
I am unable to login as the site states that my password is incorrect even though I know it's right. I then get a message asking for my "phrase"... I don't have a phrase. I then try to reset my password, but it asks for my receipt number which I do not have. I then reach out to UFile support and received the message "You will receive a new email from our company in maximum 15 minutes..." I never received this email. I had this exact same problem last year and it took several weeks to rectify. Hopefully it will be quicker this time.