[Password Reset]

UPDATE:  Received e-mail, from UFile Support, containing password-reset link.  Successful reset and initial log in!!  Thanks to the UFile Support Team and Community!

[Password Reset]

Stop me if you've heard this one... 😐

Misery loves company; so, I feel better that I'm clearly not alone in UFile's s***show attempt at increasing security.

I too am unable to login thanks to an endless loop: Password reset requires a security word that I have never provided--ever.  Or, I need to provide a "receipt reference number," which I don't have.  Filled out UFile's "support" request page, 3 days ago, without any type of response.  Last, but not least, called their "support" line multiple times, for a cumulative time of 2 hours, with (wait for it!) zero response... Well done UFile, well done.

@Nawal: It appears that you have been able to help several folks on this forum.  I am hoping you can also be my savior!  Please help!! 😢

Thanks!