Mike42

Geo123. Thank you for the statement of the blindingly obvious. If you had actually read and understood my english post, you would see that I am already very aware of the proper procedure, hence the reference to having performed the task already many times. What I am looking for is for UFile to step up and work with me to resolve the issue, in conjunction with Canada Revenue Service if neccessary. The flashiest software in the world is useless without full technical support, and relevant, helpful customer support.

When I attempt to send the Netfile submission for my spouse, I only get an error message telling me that the Access Code is incorrect. Mine went through with no issues. First time I have had a problem submitting both files in the many years I have used UFile. I contacted CRA for assistance. They verified that the Access code was correct, and we conducted various means of fixing the problem, including clearing the browser cache, trying another number provided by CRA, and restarting the program. None were successful. I have been trying for several days. CRA tells me the problem must be with the software. I tried sending a help request twice using the on line form in the program, but did not receive the expected automated EMail so I could pursue getting some help.