Received a message saying 'The federal income tax return is ineligible for NETFILE.' . I have been using NETFILE for years and this is the first time I got this message.
I also checked the CRA Restrictions (https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview/eligibility.html) but do not find anything that is applicable and also my situation has not changed for years.
Do I need to send the full 70-page PDF file?
Also, what other documents should be included when mailing the tax forms to CRA?
Thank you.