Hi,
I have also faced this same issue for the past 2 weeks (2023) when my code was locked after 5 attempts. I called CRA multiple times during the strike and couldnt reach anyone. Then when they reopened the line on May 2nd, i called multiple times and waited hours to speak with an agent only to be told that CRA doesnt manage Netfile access. I had to call 3 others times and waited 2-3 hours each time, and finally after arguing with one of the CRA agents, he did some digging and found out that there is an E-service CRA division. Thats the correct team managing Netfile access and i was finally transferred to them. After another 30 minutes on hold, an agent finally responded and helped unlock my Netfile. To avoid doing all this dance, i recommend as soon as you are connected with a CRA agent, to simply request speaking with the E-service department to renew your web access code. Dont waste time mentioning anything about Netfile, they will dismiss you right away. Once you are connected with the E-service, you can explain your issue with Netfile and they will either unlock your access code or provide you with another one.
