I have also faced this same issue for the past 2 weeks (2023) when my code was locked after 5 attempts. I called CRA multiple times during the strike and couldnt reach anyone. Then when they reopened the line on May 2nd, i called multiple times and waited hours to speak with an agent only to be told that CRA doesnt manage Netfile access. I had to call 3 others times and waited 2-3 hours each time, and finally after arguing with one of the CRA agents, he did some digging and found out that there is an E-service CRA division. Thats the correct team managing Netfile access and i was finally transferred to them. After another 30 minutes on hold, an agent finally responded and helped unlock my Netfile. To avoid doing all this dance, i recommend as soon as you are connected with a CRA agent, to simply request speaking with the E-service department to renew your web access code. Dont waste time mentioning anything about Netfile, they will dismiss you right away. Once you are connected with the E-service, you can explain your issue with Netfile and they will either unlock your access code or provide you with another one.
Trying to send in Netfile and Result 15 comes up and says account locked
in NETFILE and filing
Posted
Hi,
I have also faced this same issue for the past 2 weeks (2023) when my code was locked after 5 attempts. I called CRA multiple times during the strike and couldnt reach anyone. Then when they reopened the line on May 2nd, i called multiple times and waited hours to speak with an agent only to be told that CRA doesnt manage Netfile access. I had to call 3 others times and waited 2-3 hours each time, and finally after arguing with one of the CRA agents, he did some digging and found out that there is an E-service CRA division. Thats the correct team managing Netfile access and i was finally transferred to them. After another 30 minutes on hold, an agent finally responded and helped unlock my Netfile. To avoid doing all this dance, i recommend as soon as you are connected with a CRA agent, to simply request speaking with the E-service department to renew your web access code. Dont waste time mentioning anything about Netfile, they will dismiss you right away. Once you are connected with the E-service, you can explain your issue with Netfile and they will either unlock your access code or provide you with another one.