Ok, so I was told I only purchased the Family Head without dependents. I didn't even know I could actually do that! This is the fourth (and last) year that I've used this service. You guys should know by now what my profile is. I followed a link that you emailed to me that was supposed to save me 15%. Instead I am now forced to end up paying a whopping 31% more than I did last year. For the same number of returns!!
For 2022 I paid $38.36 for me, my wife and 2 dependants (all in).
Now, the deceptive marketing and misleading use of "Family Head" will cost me $33.57 + $16.80 = $50.37 or a 31% increase over last year.
To add insult to injury, you can purchase the software at Staples for about half of what I am now being forced to pay and even have an additional 4 of low income (which my dependants are). Also, only informing the user after all information is entered and time is already invested is not very fair; I feel as though I am held hostage.
Shame on you for price-gouging long-standing customers by using deceptive marketing and ambiguous terms. Your message of paying for Family Head's File (which I did) and not dependants shows that there was a change in the definition and this message was not updated.
I will be posting this on Reddit and other forums (an email to Rob Carrick?) as well to warm others of these deceptive techniques.