[Purchased software at store but do not have a CD slot to install]

You can download the software from the link below and use the activation key you already purchased:

 

http://downloads.drtax.ca/ufile/UF2014EGYH34UFGHYA23WHUS4/UFile2014.exe

[Not All Pages in English - Tax Return section in French all others in English]

In the QuikClik Navigator, go to the section "CRA questions" and make sure to set the "Language of correspondence" to English.

[TAX RETURN REJECTED BY THE GOVERNMENT. Unable to access the internet. This may be due to a fire wall or a virus protection program]

If you are using Windows XP, you will need to enable TLS 1.0 encryption. Here are the steps to do so:

 

• Launch Internet Explorer and click on the Tools Menu.
• Select Internet Options.
• Select the Advanced tab.
• Scroll to the bottom (Security section).
• You should see a list of SSL protocols supported by Internet Explorer. Ensure that TLS 1.0 is checked.

[Changes to Interview post payment]

Yes you can, as long as you're not changing any of the following: Your name, date of birth, SIN.

[New account after not using Ufile for 1 year]

You should be able to use the same account but the carry-over information won't be there.