Phone number not letting me NETFILE

[PEERO]

I cant NETFILE my income taxes because i get an error message saying i havent entered a valid phone number.  I have entered many different ones, and i always get the same message.  Can someone help me out on this?

[Antonio]

I have same problem.  Tried 100 different things.  Issue only with the Quebec return.  Federal accepted.  Anyone see this also?

[JKC]

Anyone get this work?  I did try putting in the home phone and leaving the work one blank works fine for my return but not my husbands (joint return) makes no sense?  Tried Chrome, edge from windows system then tried samsung internet from my phone in case it's a browser issue no luck.

tried clearing the fields then changing it to paper file save it and went back in to change it back to ufile still not accepting the darn phone number @Ufile need a fix for this please.

 

Thanks

[Michelle Godbout]

I have the same problem. It was a file carried over, no problem last year and not working this year. Updates done. This is so annoying!

[Zhiqi]

Same issue here.

[thetut]

Have you tried logging on to your CRA and/or your RQ account to verify the telephone number listed in same?

[Michelle Godbout]

I contacted Ufile directly. The problem was that each person had their own phone number and it needs to be the same phone number for all family members to avoid this error message. This is even though they have no landline and each have their own cell phone number.

[TheTaxSmith]

Is the phone number necessary?  Perhaps remove them all.

[Brian B]

I had the phone number error also, here is the solution in an email from Ufile that worked for me.

Hello,
Thank you for contacting UFile support.

REVENU Québec reject for invalid telephone number
If you are getting a reject from Revenu Québec regarding an invalid telephone number, please follow the steps below:
Go to your spouse's "Interview" section.
On the "Spouse Identification" page, answer "Yes but different phone number" to the question “Do you have the same address as your spouse?”
Click "Next" at the bottom of the page.
Enter your phone number in the "At home" field. Leave the other fields blank.
Then try to submit your tax return again.

[Eviansweep]

That sounds super frustrating. For tax filing glitches, it might be a good idea to reach out to the customer support of the platform you're using. They can often troubleshoot these tech hiccups. Meanwhile, for a quick fix, double-check if you've included the country code, and ensure there are no spaces. Sometimes it's the little details.

And hey, speaking of customer support, if you're interested in improving your phone communication skills, this article on call center coaching at https://www.mightycall.com/blog/call-center-coaching/ could be handy. It's got some cool insights.