Angiekretz Posted February 6, 2022 Report Share Posted February 6, 2022 Reproduced this problem The option for Carry forward a .u20 return just says a pop up "oops something has gone wrong! Would you like to start the support assistant to receive assistance on this issue?" I uninstalled and reinstalled the software, and I confirmed the software is up to date. File name is valid too : Finaltexes2020.u20 Quote Link to comment Share on other sites More sharing options...
thetut Posted February 6, 2022 Report Share Posted February 6, 2022 Is it possible that the file name is Finaltaxes2020.u20 and not Finaltexes2020.u20 ? Quote Link to comment Share on other sites More sharing options...
Angiekretz Posted February 7, 2022 Author Report Share Posted February 7, 2022 Yes but that was a typo in my message to you, on windows the file selection utility in your software just lets you select the file from teh directory structure, so it is not loooking for the wrong file. I renamed the file (to do a few test cases to see if I could resolve the issue myself) and no matter the name of the file, the Ufile software doesn't work to carry forward a u2020 return. Please advise.. Quote Link to comment Share on other sites More sharing options...
Dennis2021 Posted February 7, 2022 Report Share Posted February 7, 2022 I am having the same issue today, none of my previous info is actually being carried forward. I am hoping it is an issue that will be rectified with an update soon Quote Link to comment Share on other sites More sharing options...
Leo O Posted February 7, 2022 Report Share Posted February 7, 2022 I used the link showing a discount, Ufile system crashed and prompted to do it pay again, fortunately I had alerts from my CC telling me a payment was processed!! Once I logged in my info is not present, so they want me to type all that AGAIN? that's the whole purpose of using UFile (!!!?) and I need my info up NOW If I have to type that again I want my $ back and will switch to Turbotax ASAP The worst part is that not even the phones are working at Ufile.. the moment they asked you for info the phone call ends.. it this company out of business? Quote Link to comment Share on other sites More sharing options...
Angiekretz Posted February 7, 2022 Author Report Share Posted February 7, 2022 Hopefully Ufile support has this flagged as a critical bug for urgent fix - we can't prepare our tax returns without pulling in the previous year's u20 data. Quote Link to comment Share on other sites More sharing options...
Leo O Posted February 7, 2022 Report Share Posted February 7, 2022 I couldnt even find the u20 files? where are they? Quote Link to comment Share on other sites More sharing options...
TheTaxSmith Posted February 7, 2022 Report Share Posted February 7, 2022 Hello Leo. Do a search for .u20 files. It should pop up. Look at where it is stored/saved. Alternately try doing a search as follows John Doe tax 2020.u20 Use the name from your assessment in place of John Doe of course. If you used a middle initial use that. Exactly as per your assessment. Quote Link to comment Share on other sites More sharing options...
Angiekretz Posted February 9, 2022 Author Report Share Posted February 9, 2022 Hello ufile support, The Ufie 2021 windows software does not work to carry forward a 2020 return. Please advise when this bug will be fixed. Quote Link to comment Share on other sites More sharing options...
Angiekretz Posted February 11, 2022 Author Report Share Posted February 11, 2022 Hello Ufile, I am trying to submit my taxes. I am blocked because I can not load my 2020 return into your software because your carry forward feature does not work. Please provide a status update - I have sent several emails and still no reply or help. Quote Link to comment Share on other sites More sharing options...
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