moogsyt Posted May 24 Report Share Posted May 24 I am SO frustrated. First time I used this and cannot get past interview screen, which will NOT let me load information. Plus it has not asked for activation code. HELP. Quote Link to comment Share on other sites More sharing options...
Maggie3 Posted May 24 Report Share Posted May 24 Hello moogsyt, Sorry you are having difficulty but it sounds like you are using UFILE ONLINE rather than UFILE for Windows. If you signed in with a username and password, you do not require an activation code. If you are attempting to autofill your tax return, there can be many variables to verify: If you cannot download / AFR (AutoFill Return) it could be due to several things: • If logging in with “Sign-in Partner login” try “CRA sign-in” (using CRA MyAccount). • Your antivirus or firewall is preventing the download - temporarily disable to download. • Could be your Internet Service Provider - then you need to restart the modem (or contact your ISP) • Check system date and computer time and date and language so the computer can synchronize with the CRA. • Make sure your account access is up to date. • If you are using a work computer, it could be your IT administrator is blocking the download. Contact your administrator. •There may be a corrupted (bad) record in the AFR file from a T4 / T5 / T5008 etc. as provided to the CRA by your employer, bank/broker etc. • If you have Windows 10 or 11, download “Microsoft Edge Webviewer” at the following link (it may not have been bundled in your version): https://go.microsoft.com/fwlink/p/?Linkid=2124703 •Enable location services If the screen is continually loading, check behind your active screen to make sure the CRA has not opened another page waiting for your OK. Quote Link to comment Share on other sites More sharing options...
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