Jump to content

EFile error message

Recommended Posts

While attempting to efile a client's return the transmission resulted in the following error message "The underlying connection was closed. An unexpected error occurred on a receive." I contacted the CRA but the problem does not originate at their end. They suggested that it's most likely a software problem since my internet connection is fine. Any help or suggestions would be appreciated.

Share this post

Link to post
Share on other sites

Hello RPB1952,


This issue is caused by your Vista operating system.


In order to transmit your return via NETFILE with your Vista based computer, please make sure to download UFile v19.21 from the following link:



(Make sure that there’s a dot (.) between 1921 and exe).


Your Windows Vista version must also be up-to-date with Service Pack 2.


To find out which version of Vista you are currently running, click on the Start button, right-click on Computer, and then click Properties. If Service Pack 2 is not installed, please follow the procedure below:


• Open Windows Update by clicking the Start button, clicking All Programs, and then clicking Windows Update.


• In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.


• If any updates are found, click Install updates. [Administrator permission required] If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


© 2013 ImpôtExpert, Thomson Reuters. Tous droits réservés. Politique de confidentialité
  • Create New...