[I paid for Ufile in Dec/20, now it asks me to pay again.]

This problem of having to pay twice might be a good issue to contact Marketplace for them to do some research on. They may be able to get more answers or quicker responses from UFILE than we can. 

[I paid for Ufile in Dec/20, now it asks me to pay again.]

Am having the same issue! I will also switch from UFILE next year if my problem isn't resolved quickly! I wonder if it is only the online version that is asking you to pay twice?

[Asking me to pay again when I already purchased online]

I purchased UFILE online on Feb. 24, 2022 and completed both mine and my spouse's return. I was able to successfully NETFILE my return, however when I tried to NETFILE my spouse's return it asks me to pay again! I have been a UFILE customer for years, and have always been able to NETFILE my spouse's return with UFILE without an extra cost. Plus , I know that you can file up to 4 returns. So why do I have to pay an extra 13$. I have tried to skip that payment but the program will not allow me to do so. I also checked on my bill of sale, and I cannot find a voucher code. I would like this resolved very quickly because my return has already been filed and I will not receive my refund until my spouse's return is filed. I have been a loyal customer for many years, and if this issue is not resolved immediately , I will NEVER USE UFILE again, and neither will many of my relatives! Thank you for your PROMPT ATTENTION to this PROBLEM! 

Emilie

ONLINE RECEIPT  CUSTOMER INFORMATION Emilie Boille-Bissonnette 1901 Carierre Road  Grande Pointe, Manitoba R5A 1H8 Canada   emilie.bissonnette54@gmail.com   PRODUCT PURCHASE Item(s)   Price   Qty Subtotal UFile ONLINE - Personal income tax (T1) return 2021 -    $ 19.95    1 $ 19.95  Subtotal $ 19.95  Discount -$ 2.99  GST $ 0.85  RST $ 1.19  Total in Canadian funds $ 19.00 CAD

TRANSACTION INFORMATION Transaction type: Purchase Order ID: d38f5547-78cf-4fce-8902-5bf8218abbb1 Date & time: 2022-02-24 19:35:19 EST Reference number: 661237050011335660 Credit card authorization number: 05601X Response/ISO code: 027/01