Use of Activation Key

[Jim B]

I bought UFile at Walmart and went through the setup.  I then added all of my data and when I clicked on Tax Return it asked me to pay for it again with a credit card.  I don't remember it asking me for the Activation Key that I received in the box when I bought it.  Can I go back and use the Activation Key?

[Fracula]

On 3/24/2021 at 9:51 AM, Nawal said:

Hi @Jim B, yes:

1.  Go to "Settings" menu, and select "Tax return counter...".
2. Click on the "Add extra returns" button.
3. Enter your activation key, and then click "OK".

Selecting the Settings did not present with an option to select "Tax return counter". UF wants me to pay for it again, but i have a purchased product with an activation key!

HELP! Deadline is fast approaching!

[Donna101]

I have the same problem as the person above.  I click on settings and "add extra return" option is not available so I cannot enter my code from the store purchase.

[Roderic Hunt]

On 3/23/2021 at 8:44 PM, Jim B said:

I bought UFile at Walmart and went through the setup.  I then added all of my data and when I clicked on Tax Return it asked me to pay for it again with a credit card.  I don't remember it asking me for the Activation Key that I received in the box when I bought it.  Can I go back and use the Activation Key?

 

[Roderic Hunt]

11 minutes ago, Roderic Hunt said:

i BOUGHT UFILE ON LINE AND HAD THE SAME EXPERIENCE AS JIM B, WHAT IS THE ANSWER?

 

[Roderic Hunt]

20 minutes ago, Roderic Hunt said:

After "Add extra returns" button do I have to re-enter all my data as if it is a new return??

 

[jzjz]

I purchased a 4 user box from Walmart and found I needed more returns.  So went out and purchased a 12 return box and uninstalled my 4 user to give to someone else.  When i tried to installed the 12 return it remembers the activation key from the 4 return box.  I dont want that all i need is the 12 return activation key.  What do i do? Using windows 11 pro 64bit

 

thanks 

Jim 

[SamT]

I had the same problem. After much frustration, I thought I would give it one more go. Finally, I noticed that in addition to an Activation Key, you are also provided with a Voucher Code on a different card in the box that you buy at the store. I typed that Voucher Code in on the payment screen, and "Voila!" I was in business! Hope that helps others of you out there experiencing the same dilemma.