Jump to content
Français

"No Income to Report" checkbox missing


aberdeen
 Share

Recommended Posts

Hello,

Upon reviewing the results for a family head and one dependant, a message states that the dependant cannot NetFile their return due to not having any income to report. The message further advises to tick the "No Income to Report" checkbox in the Interview Setup page of the dependant. However, this checkbox does NOT exist on the said page.

Is this a bug in the software, or is something else possibly preventing this checkbox from appearing?

Thank you in advance.

dependant.png

Link to comment
Share on other sites

Fixed by answering "No" to the question "Did this dependant have any income in 2020?" on the Dependant ID page. However, the above still seems like a bug in the software as it's directing the user to do something that cannot be done. With non-taxable income this is very confusing.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...