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Won't Allow Me to Enter Web Access Code


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I'm having trouble net filing as the software won't allow me to enter my Web Access Code.  The field will only allow a 5 digit entry - presumably an e-filer number.

I think the error may have been that I originally completed the "Tax Preparer" page at the beginning, thinking that was myself.

I've eliminated that information but keep getting error messages that won't permit a bar code to be generated (or netfile) because information in the Tax Preparer section is incomplete - even though it is completely blank now.   Again, the program won't allow me to enter anything other than a 5 digit entry in the Web Access Code field.

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