CST Posted March 13, 2022 Report Share Posted March 13, 2022 I have just completed my UFile return for 2021. I have used this service since 2012. When I go to pay for the service (before I can print anything) it will not allow me to enter my credit card information. It simply comes up that my credit card has been declined, but I have not entered any information other than my name address and phone number. Has anyone else had problems with their payment page and is there a way around it. I have contacted UFile but I have not heard back from them as of yet,. Please advise. Quote Link to comment Share on other sites More sharing options...
wyt2008t Posted March 14, 2022 Report Share Posted March 14, 2022 Yes, I also met same problem,and it showed I’ve paid 11.20CAD to their account，but I can't be continue to proceed the next step after paying. Quote Link to comment Share on other sites More sharing options...
Sherry A Posted April 1, 2022 Report Share Posted April 1, 2022 April 1, 2022 and having the same issue, credit card error before entering any information. Using same devise as last year. Is anyone getting this issue resolved. Quote Link to comment Share on other sites More sharing options...
Marian C Posted April 4, 2022 Report Share Posted April 4, 2022 Yes, it is very frustrating. The system just keeps loading and won’t allow me to input my credit card info. I did not have this issue last year. Quote Link to comment Share on other sites More sharing options...
Marian C Posted April 6, 2022 Report Share Posted April 6, 2022 I am still getting same problem with no feedback from support. This is ridiculous. Have used this for several years and thinking I will be looking for a different one soon 🥺 Quote Link to comment Share on other sites More sharing options...
BYL Posted April 6, 2022 Report Share Posted April 6, 2022 I've had payment issues too. The program wants me to pay again, saying I may have two accounts. I'm still waiting for word. Quote Link to comment Share on other sites More sharing options...
Marian C Posted April 6, 2022 Report Share Posted April 6, 2022 UPDATED Hooray Success!! I called the support number and solution was to use a different browser (e.g. I have iPad with Google Crome and kept having same problem, Support agent suggested I try it on my cell phone, and it worked using Safari. It allowed me to enter my virtual debit VISA info with no problem at all. Good luck everyone 🥳 Quote Link to comment Share on other sites More sharing options...
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