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Payment for Ufile


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I have just completed my UFile return for 2021.  I have used this service since 2012.  When I go to pay for the service (before I can print anything) it will not allow me to enter my credit card information.  It simply comes up that my credit card has been declined, but I have not entered any information other than my name address and phone number.  Has anyone else had problems with their payment page and is there a way around it.  I have contacted UFile but I have not heard back from them as of yet,.  Please advise.

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  • 3 weeks later...

UPDATED Hooray Success!! I called the support number and solution was to use a different browser (e.g.  I have iPad with Google Crome and kept having same problem, Support agent suggested I try it on my cell phone, and it worked using Safari. It allowed me to enter my virtual debit VISA info with no problem at all. Good luck everyone 🥳

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