Colette Posted May 20, 2023 Report Share Posted May 20, 2023 i keep getting this error 15, when i click the link "contact us" it takes me to the CRA site and it becomes a dead end Rejected May 20, 2023 12:08 PM Result:15 Your account is locked. If you need assistance, please contact us. contact us Quote Link to comment Share on other sites More sharing options...
Maggie3 Posted May 23, 2023 Report Share Posted May 23, 2023 Hello, If you account has been locked by the CRA you must call them at 1-800-959-8281 yo unblock the NetFile transmission. Only the CRA can unblock your file. Once it is unblocked, click only once to see the original reason of the reject. Make the correction and submit your tax return again. Quote Link to comment Share on other sites More sharing options...
Colette Posted May 23, 2023 Author Report Share Posted May 23, 2023 The thing is my actual CRA account is not locked Quote Link to comment Share on other sites More sharing options...
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