Rebsmith Posted April 8 Report Share Posted April 8 The T4a(OAS) amount in box 18 isn't being included in my line 11500 summary. Tried submitting a help ticket as well but the support website window crashes each time trying to submit Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 8 Report Share Posted April 8 Hello Rebsmith, For the authorization it’s better to do it before 9:00 ET or after 19:00 ET as we are experiencing a very high volume at this time of year. <= = = DURING tax season Please wait for the confirmation message on the screen **Before you click Submit please Click on "Submit" only once.** Your browser is going to freeze and don't press anything. About 30 seconds it's going to say "Page unresponsive". It may appear 3 - 4 times. Do not click wait and don't press anything until it says file submitted.** >>It take up to 4 or minutes depending on your internet speed. If get “These pages aren’t responding” **do not click WAIT** - - - >Can take up to 4 or 5 minutes as it is running an encryption routine with various actions occurring. It also depends on the anti-virus / firewall, VPN, internet connection and network latency. For T4A(OAS) - Box 18 : >> Quote Link to comment Share on other sites More sharing options...
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