Geo123

Hello, If you have the latest update from UFile then the issue is with CRA, we have no control with the CRA server access. To contact CRA : 1-800-959-8281 for inquiries related to individuals. Telephone numbers – Canada Revenue Agency / CRA wait times: https://www.canada.ca/en/revenue-agency/corporate/contact-information/telephone-numbers.html

Hello Timeout warning window, Sorry there is no way to adjust the time out warning, it is preset in the program.

Hello IanV, Web site is now functional. Thank you for your patience and apologize for the inconvenience.

Hello RTg, UFIle will not support second year estate return. However our professional tax software does support this. Sales Department 1 866 653-8629 / DT-sales@thomsonreuters.com T1: https://www.thomsonreuters.ca/en/dtprofessionalsuite/products/dtmax.html

Hello IanV, We are aware of the issue and our IT Team is working to correct the issue. Thank you for your patience and apologize for the inconvenience.

Hello graham, Error code 21 / Result code 21 : The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records. Make sure you have Your unique Access code (8 characters) can be found on your Notice of Assessment (NOA) for a previous tax year. This eight-character Access code is made up of numbers and letters and is located on the right side of your NOA. The placement and labelling of the Access code differs slightly depending on the version of the NOA you are looking at, but will always be on the right side of the NOA. On the paper version of your NOA as well as the PDF version in My Account, the Access code is not labelled, but can be found directly underneath the Date issued at the top right of the page. If you are viewing your NOA in My Account or using the Express NOA service in certified tax software, the Access code is found directly under the Notice details box at the top right of the page. OR Call the CRA 800-959-7383 The NAC is not required to NetFile. While this Access code is not mandatory, if you do not enter your Access code, you will not be able to use any information from your 2023 tax return when confirming your identity with the Canada Revenue Agency. You will have to rely on other information for authentication purposes.

Hello BARRYC, Please try the links below. UFile 2023 : https://cdn.ufile.ca/ufile/UF2023ANGH8GGHVFENB237KL3KOQ8/ufile2023.exe If experience issues with the exe (example if the Anti-Virus or Firewall blocks the download or Microsoft forces "not Microsoft verified App" ) then download the zip file instead, unzip it and install. UFile 2023 : https://cdn.ufile.ca/ufile/UF2023ANGH8GGHVFENB237KL3KOQ8/ufile2023.zip

Hello Andy Derix, Generally, you can request a change only to a tax return from any of the 10 previous calendar years. For example, if you make a request in 2023, it must relate to the 2013 or later tax returns. If you want to change a return for a year that does not appear in the list in the drop-down menu, send the request to your tax centre in writing. https://www.canada.ca/en/revenue-agency/services/e-services/digital-services-individuals/account-individuals/change-return.html

Hello LogCabin, Thank you.

Hello LogCabin, Ok. For the authorization it’s better to do it before 9:00 ET or after 19:00 ET as we are experiencing a very high volume at this time of year. <= = = DURING tax season Please wait for the confirmation message on the screen **Before you click Submit please Click on "Submit" only once.** Your browser is going to freeze and don't press anything. About 30 seconds it's going to say "Page unresponsive". It may appear 3 - 4 times. Do not click wait and don't press anything until it says file submitted.** >>It take up to 4 or minutes depending on your internet speed.

Hello unclebob, No such bug was reported last year. Please contact UFile Support to review the entries confidentially. You can open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-us

Hello LogCabin, >> QC resident but only has T4 x NotT4-RL1 >> The province of residence is Quebec. Line 31200 for EI premiums plus line 45000 for EI overpayment does not equal line 50280 for total EI premiums. The province or territory of residence is other than Quebec. The sum of lines 31200/50260 for EI premiums plus line 45000 does not equal the sum of line 50270 for total PPIP premiums plus line 50280. To solve the situation: Reduce the EI on the T4 slip so no overpayment or reimbursement of EI is calculated ELSE You can open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-us

Hello Tejas, You should enter all contributions in the RRSP section. Please check with your employer if they included the benefit on your T4. Contributions made by your employer for RRSP and RRSP administration are considered to be a taxable benefit for the employee https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/payroll/benefits-allowances/financial/registered-retirement-savings-plans-rrsps.html

Hello Mira, UFile 2023 does require Win 10 or higher. Windows 7 is no longer supported by Microsoft and you may incur security issues with Win 7. UFile System requirements : Operating system: Windows® 10 or Windows® 11. Hard disk space: 250mb available. Display: Screen resolution of 1024x768 or greater. Internet access: is required in order to use NETFILE / EFILE, and obtain the latest software updates. To download Windows 11 : https://www.microsoft.com/en-ca/software-download/windows11

Hello Ergeweiwu, If you’re filing your return for the first time and want to file it using NETFILE, there is a possibility your return might be rejected by the Canada Revenue Agency (CRA), if they don’t have your complete date of birth on file. When you file your return electronically, the CRA does several validations of your identity, including verifying your social insurance number and date of birth, with their database. Their system automatically rejects a return if your personal information on your return doesn’t match what they have on record for you. You can't use NETFILE to file your tax return if you are filing an income tax and benefit return for the first time with the CRA and the CRA does not have your complete date of birth on record. So most people filing for the first time do have to mail in their returns

Hello MariaBarr, The PDF file can not be imported to UFile, you will need to locate the file or account.

Hello Yamyam, Please contact the CRA if they are rejecting your access ""Forbidden" when I log in". UFIle has no control over this. Please contact the CRA at 1-800-959-8281

Hello Marc Lanteigne, You are welcome.

Hello yasdaz, Issue was resolved with ver 27.10 not 27.01. CVITP administration is aware of this. Thank you.

Hello davidc3888, You can only open one immigrant interview page per taxpayer.

Hello LEH, UFile CVITP is only available on a Windows operating system and can not be downloaded for a Apple Mac operating system. UFIle CVITP is not available for UFile ONLINE. The CRA provides CVITP volunteers with Windows operating system laptops.

Hello Marc Lanteigne, If you are getting a reject from Revenu Québec regarding an invalid telephone number, please follow the steps below: Go to your spouse's "Interview" section. On the "Spouse Identification" page, answer "Yes but different phone number" to the question “Do you have the same address as your spouse?” Click "Next" at the bottom of the page. Enter your phone number in the "At home" field. Leave the other fields blank. Then try to submit your tax return again.

Hello davidc3888, You can delete the entries and / or the Interview page with the "-" :

Hello jsieben, 1 - On the "Left side menu on the Interview tab", select "Interview setup". 2- On the screen on your right, go to the "Common tax deductions" group, check the box for "Donations and federal political contributions" and then click "Next" at the bottom of the page. 3- Return to the "Left side menu on the Interview tab", select "Donations/political contributions" and in the screen on your right, click on the plus "+" icon to the right of the appropriate option. In general, the most common option would be "Canadian charitable donations (other than per T4 slips and other slips)". 4- On the page that appears, enter the relevant information about your donations.

Hello SueC, Please see below otherwise You can open a request ticket and submit a request on-line at https://www.ufile.ca/contact/contact-us For telephone support, please call: 1-888-633-8414 **IMPORTANT : Please note, in order to carry forward a previous year, you must SAVE your tax file to PDF. These actions allow the program to retain your information and carry it forward to the following year automatically. IF No data in file from last year : IF you already created the current year file and did NOT save the prior year as a PDF, then you will have to delete the current year, save / PDF the prior year and then restart the 2023 year file. Also verify that you do not have another username or E_Mail that you were using for UFile ONLINE.