Jip Posted March 8, 2021 Report Share Posted March 8, 2021 Stop me if you've heard this one... 😐 Misery loves company; so, I feel better that I'm clearly not alone in UFile's s***show attempt at increasing security. I too am unable to login thanks to an endless loop: Password reset requires a security word that I have never provided--ever. Or, I need to provide a "receipt reference number," which I don't have. Filled out UFile's "support" request page, 3 days ago, without any type of response. Last, but not least, called their "support" line multiple times, for a cumulative time of 2 hours, with (wait for it!) zero response... Well done UFile, well done. @Nawal: It appears that you have been able to help several folks on this forum. I am hoping you can also be my savior! Please help!! 😢 Thanks! Quote Link to comment Share on other sites More sharing options...
Jip Posted March 9, 2021 Author Report Share Posted March 9, 2021 UPDATE: Received e-mail, from UFile Support, containing password-reset link. Successful reset and initial log in!! Thanks to the UFile Support Team and Community! Quote Link to comment Share on other sites More sharing options...
ManM Posted March 9, 2021 Report Share Posted March 9, 2021 I had same problem, emailed a week back no response. I did it again today, Hoping for speedy response. Quote Link to comment Share on other sites More sharing options...
FSY Posted March 13, 2021 Report Share Posted March 13, 2021 Same issue here. I am 100% sure of my user name and password and cannot log in or reset password because I am required to enter a security word. And I have never provided a security word! I entered the receipt reference number, phone number, last 3 SIN numbers, etc. and still cannot reset the password. And impossible to talk to support on the phone. Really frustrated because I may have lost all my previous years history. If so I will switch to Turbo Tax. My friends never had an issue with them. What a shame! Quote Link to comment Share on other sites More sharing options...
FSY Posted March 13, 2021 Report Share Posted March 13, 2021 Same issue here. I am 100% sure of my user name and password and cannot log in or reset password because I am required to enter a security word. And I have never provided a security word! I entered the receipt reference number, phone number, last 3 SIN numbers, etc. and still cannot reset the password. And impossible to talk to support on the phone. Really frustrated because I may have lost all my previous years history. If so I will switch to Turbo Tax. My friends never had an issue with them. What a shame! Quote Link to comment Share on other sites More sharing options...
FSY Posted March 13, 2021 Report Share Posted March 13, 2021 UPDATE: I have just received an e-mail,from UFile Support and was able to reset the password. Quote Link to comment Share on other sites More sharing options...
JH43 Posted March 13, 2021 Report Share Posted March 13, 2021 I can't reset my password. I also do not have a receipt ref. number. I need the password reset e-mail. Help me. Quote Link to comment Share on other sites More sharing options...
aman Posted March 14, 2021 Report Share Posted March 14, 2021 Hi, I am unable to reset my password. I do not have a reference number as I used this for the first time last year so it was free. I've sent an email request to support but have not heard back. I need copies of last year taxes, can someone pls help me ASAP. my username is happys Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 me too nobody answers the phone and e-mail never get answered ? Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 welcome to the digital age , customer service has vanished , no one picks up the phone anymore and e-mails are only answered when someone feels like it ! Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 help me I think I 'm falling out of love with ufile ! Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 On 3/13/2021 at 2:38 PM, FSY said: UPDATE: I have just received an e-mail,from UFile Support and was able to reset the password. when was this today ? Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 On 3/13/2021 at 3:43 PM, JH43 said: I can't reset my password. I also do not have a receipt ref. number. I need the password reset e-mail. Help me. Me this password reset ? I want my pass word reset as well ? Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 On 3/13/2021 at 2:38 PM, FSY said: UPDATE: I have just received an e-mail,from UFile Support and was able to reset the password. when ? how did you get it ? I have been trying with no success .... nothing ufile does not love me anymore ? I guess they have become too big to care anymore? Quote Link to comment Share on other sites More sharing options...
Constantinos Posted March 15, 2021 Report Share Posted March 15, 2021 On 3/8/2021 at 5:50 PM, Jip said: Stop me if you've heard this one... 😐 Misery loves company; so, I feel better that I'm clearly not alone in UFile's s***show attempt at increasing security. I too am unable to login thanks to an endless loop: Password reset requires a security word that I have never provided--ever. Or, I need to provide a "receipt reference number," which I don't have. Filled out UFile's "support" request page, 3 days ago, without any type of response. Last, but not least, called their "support" line multiple times, for a cumulative time of 2 hours, with (wait for it!) zero response... Well done UFile, well done. @Nawal: It appears that you have been able to help several folks on this forum. I am hoping you can also be my savior! Please help!! 😢 Thanks! Yup Misery is so sweet ... you know that helpless feeling when your are trapped in the digital age ..... at the mercy of some company you can't really contact .... Quote Link to comment Share on other sites More sharing options...
V Nguyen Posted March 15, 2021 Report Share Posted March 15, 2021 I too need a password reset link. Can't do it without the Receipt reference number since I'm using the free version due to low income. Username is namthy68. Quote Link to comment Share on other sites More sharing options...
JH43 Posted March 15, 2021 Report Share Posted March 15, 2021 I just received the password reset link. It worked. At the part where it asks you for receipt reference number (which you wont have), click the link to contact them below. It then will ask you for more details. Send info. help@ufile.ca should e-mail back with a 'Request #'. In the e-mail read Option 3. Basically just reply to e-mail stating your problem. Don't change the Subject in e-mail. Hope this helps. Quote Link to comment Share on other sites More sharing options...
retiree Posted March 19, 2021 Report Share Posted March 19, 2021 Hi. Is anyone from Ufile team watching this blog? If positive please help me to log in. I know my old credentials, but most likely, I updated them to the latest security standard later on, and I lost my record of it. I followed all the steps required for resetting (including reference numbers from previous years), but still can not get access. Multiple messages that some kind of email was sent to me on my recovery email address on file never shows up (junk folder empty as well). Few days before, after half of an hour waiting, I talked on the phone with Ufile assistant. She told me that by the end of the day I can expect an email from them, but again I have not seen any. Quote Link to comment Share on other sites More sharing options...
Garth Posted March 19, 2021 Report Share Posted March 19, 2021 HELP!!! This is the second time I have sat down with all my files to do my taxes and I can't sign in. I thought I got a new password the last time but I was too angry to do my taxes when I finally had access and now I am encountering the same problems!!! I am waiting for an email but come on - this is ridiculous!!! The last time I was on the phone for close to an hour too!! What is wrong with this program??? Quote Link to comment Share on other sites More sharing options...
V Nguyen Posted March 19, 2021 Report Share Posted March 19, 2021 On 3/15/2021 at 7:33 PM, JH43 said: I just received the password reset link. It worked. At the part where it asks you for receipt reference number (which you wont have), click the link to contact them below. It then will ask you for more details. Send info. help@ufile.ca should e-mail back with a 'Request #'. In the e-mail read Option 3. Basically just reply to e-mail stating your problem. Don't change the Subject in e-mail. Hope this helps. Followed that and in about 2 days, I got my reset link and now able to log in. Thanks JH43. Quote Link to comment Share on other sites More sharing options...
Saly Posted June 1, 2021 Report Share Posted June 1, 2021 Hi There, please help! I need to reset my password as wel! Quote Link to comment Share on other sites More sharing options...
DAVE TIMNEY Posted June 11, 2021 Report Share Posted June 11, 2021 Hi, I need a password reset link please davetimney@gmail.com Quote Link to comment Share on other sites More sharing options...
Bruce M Posted June 11, 2021 Report Share Posted June 11, 2021 Hi @Nawal, any chance of a fast turn around for password reset. The automated email received from Ufile does not address password reset and is useless. Do you need my email address? Thanks, Bruce Quote Link to comment Share on other sites More sharing options...
Daniel Munoz Posted March 7, 2022 Report Share Posted March 7, 2022 Having the same problem in 2022! I haven't receive the reset password link, is anyone in the same situation? Username: DanielMG1993 Quote Link to comment Share on other sites More sharing options...
Suran Posted April 3, 2022 Report Share Posted April 3, 2022 On 3/13/2021 at 2:05 PM, FSY said: Same issue here. The system requesting reference receipt number to change password. Taxreturn201 Quote Link to comment Share on other sites More sharing options...
Suran Posted April 3, 2022 Report Share Posted April 3, 2022 Waiting for a reply Quote Link to comment Share on other sites More sharing options...
Suran Posted April 3, 2022 Report Share Posted April 3, 2022 Is it okey to return the product to store. Thanks Quote Link to comment Share on other sites More sharing options...
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