OISSA Posted April 12, 2021 Report Share Posted April 12, 2021 I am filing the tax for the 1st time. The NETFIle electronic submission was rejected. I verified several times all the info and it is correct. The message is: The information sent to the Canada Revenue Agency doesn't match the identification information currently on record, which was provided by Service Canada when your social insurance number was issued. If you still get this error after your second attempt, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at 1-800-959-8281 for further details. Note: Your account will be locked after five unsuccessful attempts. Quote Link to comment Share on other sites More sharing options...
Jennifer Bang Posted April 20, 2021 Report Share Posted April 20, 2021 Hi there, I'm getting the same error message and have called CRA and verified the SIN and information. Please confirm if you're able to NETFILE for individual filing for the 1st time. Quote Link to comment Share on other sites More sharing options...
Nja Posted April 20, 2021 Report Share Posted April 20, 2021 I am facing the same problem and result code for my return. Did it through H&R free tax filing site. I did it as a joint filing including for my wife, her filing was successful using netfile, mine wasn’t!!! Quote Link to comment Share on other sites More sharing options...
Rodrigo Posted April 21, 2021 Report Share Posted April 21, 2021 same issue, called CRA, no success, called Service Canada, no success... I dont know what to do. Quote Link to comment Share on other sites More sharing options...
Akash Posted April 26, 2021 Report Share Posted April 26, 2021 I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting. Quote Link to comment Share on other sites More sharing options...
srinath Posted June 1, 2021 Report Share Posted June 1, 2021 I was using wealth simple and was trying to do a joint filing with my wife. My wife's tax filing was submitted successfully while mine failed with the result code 31 .... was any one able to resolve this ? Appreciate any help! Quote Link to comment Share on other sites More sharing options...
kdg Posted March 16, 2022 Report Share Posted March 16, 2022 My result code is 82 what does it mean? Quote Link to comment Share on other sites More sharing options...
Iceeye Posted March 31, 2022 Report Share Posted March 31, 2022 I had this same error, called the CRA, no help, called UFile, no help. Now I looked better at the error. Step 5: Netfile. Clicked on the Federal link there. Now it shows me the error code and gives me an option to file again. However, between these 2 sections there is a sneaky little line. Something like, if you have a middle name you need to provide that as CRA needs it for first time filers So I filled that in, tried to submit again and it worked! Hope this helps someone Quote Link to comment Share on other sites More sharing options...
JohnA Posted April 3, 2022 Report Share Posted April 3, 2022 Is there an option to check “change taxpayer name”? That used to bypass many of these sorts of problems….after double checking that your SIN and name are actually entered correctly of course. Quote Link to comment Share on other sites More sharing options...
vgsalcala09 Posted April 12, 2022 Report Share Posted April 12, 2022 On 4/26/2021 at 7:30 AM, Akash said: I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting. Hi! just want to know if you resolved this error 31? I experienced the same error now. Can you please share with me how you resolved this? Thanks! Quote Link to comment Share on other sites More sharing options...
Quiana Posted April 12, 2022 Report Share Posted April 12, 2022 Hello, I have the same problem with result code 30. I don't know if it's related my SIN change as I got mY Permanent Resident Card last year in September. So I updated Service canada and they issued me a new SIN, my old file with service canada under the old SIN hasn't been transfered .... I don't know what to do now... Quote Link to comment Share on other sites More sharing options...
SerkMan Posted April 13, 2022 Report Share Posted April 13, 2022 Hey gang, I am also seeing the error code 30. I wonder if this is related to an address change as I see my old address on my Service Canada Account, but my CRA shows the most recent. That said, I was able to submit my taxes last year through Turbo Tax even though my address was different. Wondering what the issue is... Quote Link to comment Share on other sites More sharing options...
SimsimM Posted April 24, 2023 Report Share Posted April 24, 2023 Oí just as a little heads up for a solution that may help. The cra system is very sensitive with spelling and information. Have the document that states ur sin near. This is because u will want to enter information like name and apartment/address in a format that looks similar to it. FOR EXAMPLE IF UR NAME IS IN ALL CAPS IN THE SIN DOCUMENT (that got mailed to u) then u need to do exactly that. Also pay attention to the document to see if they didn't give u a middle name but instead placed it in the first name row. (By the way I used HR block and this was my first filing too) Quote Link to comment Share on other sites More sharing options...
shutup Posted April 25, 2023 Report Share Posted April 25, 2023 I had the same error and the issue was around my middle name. Ensure that your first name, middle name, and last name details match how you provided them while applying for SIN. Apparently while applying for the SIN, I had provided my middle name as a separate field. While filing the tax return, I tried including the middle name in the first name field. Hence the error. Quote Link to comment Share on other sites More sharing options...
gelila Posted April 28, 2023 Report Share Posted April 28, 2023 mine was fixed by adding middle name to my first name as initially used when I got my SIN. Quote Link to comment Share on other sites More sharing options...
prmen Posted April 29, 2023 Report Share Posted April 29, 2023 (SOLVED - ERROR 31) I had the same issue. I have a middle name, but since in my passport it's usually stated together with the first name, I tried to put both together, only with the first letters capitalized (Xxxxxx Aaaaaaa Yyyyyyy Wwwwwww), but it didn't work. What worked for me was to follow the suggestions I found here: 1. Fill exactly like in my sin number letter (in my case, in CAPITAL LETTERS) 2. Not include my middle name (Aaaaaaaaa), as in my sin number letter this is not included (the agent only inserted my first name and family name, like the following example) Prénom / First name: XXXXXXXXXXX Second(s) prénom(s) / Middle Name(s): Nom(s) de famille / Family Name(s): YYYYYYYYYYYYYY WWWWWWWWWWWWW If none of this works, although it's not as convenient as the online submission, you can also print your tax return already filled and send it in person (https://www.canada.ca/en/revenue-agency/corporate/contact-information/where-mail-your-paper-t1-return.html). Hope this helps. Quote Link to comment Share on other sites More sharing options...
Navjot Posted February 29 Report Share Posted February 29 SOLVED! In most of the cases the issue was in the personal details. Check your Name/Address/SIN check your SIN document to verify how details are mentioned for example in my case on SIN document: Prénom / First name: Second(s) prénom(s) / Middle Name(s): Nom(s) de famille / Family Name(s): JHON DOE So I put in the name in same order and issue resolved. visit my website: https://codelone.com Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 29 Report Share Posted February 29 Hello Navjot, Thanks for the update. Quote Link to comment Share on other sites More sharing options...
Shou-Tao Liang Posted April 6 Report Share Posted April 6 Thanks to all above!! The spirit is the be as percise to the T as possible. This was my first time doing taxes in Canada. My wife's return got through pretty fast. But mine was also stuck at error 31 for quite a while. I tried changing names and address to ALL CAPS but to no avail. So after some hard examination with the original SIN documents, I decided to try and insert a space in the middle name bracket. The thought being "spaces" wouldn't show in print. It got accepted immediately. What can I say.... just another possibility worth trouble shooting. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 7 Report Share Posted April 7 Hello Shou-Tao Liang, Thanks for the update. Quote Link to comment Share on other sites More sharing options...
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