OISSA Posted April 12, 2021 Report Share Posted April 12, 2021 I am filing the tax for the 1st time. The NETFIle electronic submission was rejected. I verified several times all the info and it is correct. The message is: The information sent to the Canada Revenue Agency doesn't match the identification information currently on record, which was provided by Service Canada when your social insurance number was issued. If you still get this error after your second attempt, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at 1-800-959-8281 for further details. Note: Your account will be locked after five unsuccessful attempts. Quote Link to comment Share on other sites More sharing options...
Nawal Posted April 12, 2021 Report Share Posted April 12, 2021 Hi @OISSA, we suggest you to contact the CRA to know what is missing in your identification. Quote Link to comment Share on other sites More sharing options...
Jennifer Bang Posted April 20, 2021 Report Share Posted April 20, 2021 Hi there, I'm getting the same error message and have called CRA and verified the SIN and information. Please confirm if you're able to NETFILE for individual filing for the 1st time. Quote Link to comment Share on other sites More sharing options...
Nja Posted April 20, 2021 Report Share Posted April 20, 2021 I am facing the same problem and result code for my return. Did it through H&R free tax filing site. I did it as a joint filing including for my wife, her filing was successful using netfile, mine wasn’t!!! Quote Link to comment Share on other sites More sharing options...
Rodrigo Posted April 21, 2021 Report Share Posted April 21, 2021 same issue, called CRA, no success, called Service Canada, no success... I dont know what to do. Quote Link to comment Share on other sites More sharing options...
Akash Posted April 26, 2021 Report Share Posted April 26, 2021 I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting. Quote Link to comment Share on other sites More sharing options...
srinath Posted June 1, 2021 Report Share Posted June 1, 2021 I was using wealth simple and was trying to do a joint filing with my wife. My wife's tax filing was submitted successfully while mine failed with the result code 31 .... was any one able to resolve this ? Appreciate any help! Quote Link to comment Share on other sites More sharing options...
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