Getting error 31 when filing tax for 1st time, I verified all the SIN info

[OISSA]

I am filing the tax for the 1st time. The NETFIle electronic submission was rejected. I verified several times all the info and it is correct.

The message is:

The information sent to the Canada Revenue Agency doesn't match the identification information currently on record, which was provided by Service Canada when your social insurance number was issued. If you still get this error after your second attempt, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at 1-800-959-8281 for further details. Note: Your account will be locked after five unsuccessful attempts.

[Nawal]

Hi  @OISSA, we suggest you to contact the CRA to know what is missing in your identification.

[Jennifer Bang]

Hi there, I'm getting the same error message and have called CRA and verified the SIN and information.  Please confirm if you're able to NETFILE for individual filing for the 1st time.

[Nja]

I am facing the same problem and result code for my return. Did it through H&R free tax filing site. I did it as a joint filing including for my wife, her filing was successful using netfile, mine wasn’t!!!

[Rodrigo]

same issue, called CRA, no success, called Service Canada, no success... I dont know what to do.

[Akash]

I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting.

[srinath]

I was using wealth simple and was trying to do a joint filing with my wife. My wife's tax filing was submitted successfully while mine failed with the result code 31 .... was any one able to resolve this ? Appreciate any help!

[kdg]

My result code is 82 what does it mean?

[Iceeye]

I had this same error, called the CRA, no help, called UFile, no help.
Now I looked better at the error.
 

• Step 5: Netfile.
• Clicked on the Federal link there.
• Now it shows me the error code and gives me an option to file again.

However, between these 2 sections there is a sneaky little line.
Something like, if you have a middle name you need to provide that as CRA needs it for first time filers
So I filled that in, tried to submit again and it worked!

Hope this helps someone

[JohnA]

Is there an option to check “change taxpayer name”? That used to bypass many of these sorts of problems….after double checking that your SIN and name are actually entered correctly of course.  

[vgsalcala09]

On 4/26/2021 at 7:30 AM, Akash said:

I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting.

Hi! just want to know if you resolved this error 31? I experienced the same error now. Can you please share with me how you resolved this? Thanks!

[Quiana]

Hello, I have the same problem with result code 30. 

I don't know if it's related my SIN change as I got mY Permanent Resident Card last year in September. So I updated Service canada and they issued me a new SIN, my old file with service canada under the old SIN hasn't been transfered .... 

I don't know what to do now... 

[SerkMan]

Hey gang, I am also seeing the error code 30. I wonder if this is related to an address change as I see my old address on my Service Canada Account, but my CRA shows the most recent. 

That said, I was able to submit my taxes last year through Turbo Tax even though my address was different. Wondering what the issue is...

[SimsimM]

Oí just as a little heads up for a solution that may help.

The cra system is very sensitive with spelling and information.

Have the document that states ur sin near. This is because u will want to enter information like name and apartment/address in a format that looks similar to it. FOR EXAMPLE IF UR NAME IS IN ALL CAPS IN THE SIN DOCUMENT (that got mailed to u) then u need to do exactly that. Also pay attention to the document to see if they didn't give u a middle name but instead placed it in the first name row.

(By the way I used HR block and this was my first filing too)

 

[shutup]

I had the same error and the issue was around my middle name.
Ensure that your first name, middle name, and last name details match how you provided them while applying for SIN.

Apparently while applying for the SIN, I had provided my middle name as a separate field.
While filing the tax return, I tried including the middle name in the first name field. Hence the error.

[gelila]

mine was fixed by adding middle name to my first name as initially used when I got my SIN.

[prmen]

(SOLVED - ERROR 31)

 

I had the same issue. I have a middle name, but since in my passport it's usually stated together with the first name, I tried to put both together, only with the first letters capitalized (Xxxxxx Aaaaaaa Yyyyyyy Wwwwwww), but it didn't work. What worked for me was to follow the suggestions I found here:

 

1. Fill exactly like in my sin number letter (in my case, in CAPITAL LETTERS)

2. Not include my middle name (Aaaaaaaaa), as in my sin number letter this is not included (the agent only inserted my first name and family name, like the following example)

Prénom / First name: XXXXXXXXXXX

Second(s) prénom(s) / Middle Name(s): 

Nom(s) de famille / Family Name(s): YYYYYYYYYYYYYY    WWWWWWWWWWWWW

 

If none of this works, although it's not as convenient as the online submission, you can also print your tax return already filled and send it in person (https://www.canada.ca/en/revenue-agency/corporate/contact-information/where-mail-your-paper-t1-return.html).

 

Hope this helps.