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Getting error 31 when filing tax for 1st time, I verified all the SIN info


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I am filing the tax for the 1st time. The NETFIle electronic submission was rejected. I verified several times all the info and it is correct.

The message is:

The information sent to the Canada Revenue Agency doesn't match the identification information currently on record, which was provided by Service Canada when your social insurance number was issued. If you still get this error after your second attempt, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at 1-800-959-8281 for further details. Note: Your account will be locked after five unsuccessful attempts.

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I am facing the same problem and result code for my return. Did it through H&R free tax filing site. I did it as a joint filing including for my wife, her filing was successful using netfile, mine wasn’t!!!

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I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting.

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  • 1 month later...

I was using wealth simple and was trying to do a joint filing with my wife. My wife's tax filing was submitted successfully while mine failed with the result code 31 .... was any one able to resolve this ? Appreciate any help!

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