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Getting error 31 when filing tax for 1st time, I verified all the SIN info


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I am filing the tax for the 1st time. The NETFIle electronic submission was rejected. I verified several times all the info and it is correct.

The message is:

The information sent to the Canada Revenue Agency doesn't match the identification information currently on record, which was provided by Service Canada when your social insurance number was issued. If you still get this error after your second attempt, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at 1-800-959-8281 for further details. Note: Your account will be locked after five unsuccessful attempts.

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I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting.

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  • 1 month later...
  • 9 months later...
  • 3 weeks later...

I had this same error, called the CRA, no help, called UFile, no help.
Now I looked better at the error.
 

  • Step 5: Netfile.
  • Clicked on the Federal link there.
  • Now it shows me the error code and gives me an option to file again.

However, between these 2 sections there is a sneaky little line.
Something like, if you have a middle name you need to provide that as CRA needs it for first time filers
So I filled that in, tried to submit again and it worked!

Hope this helps someone

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Is there an option to check “change taxpayer name”? That used to bypass many of these sorts of problems….after double checking that your SIN and name are actually entered correctly of course. :) 

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  • 2 weeks later...
On 4/26/2021 at 7:30 AM, Akash said:

I have the same issue and I am filing taxes for the first time as well. I am doing it through wealthsimple tax. My spouse's was submitted successfully, but I am getting this same error: CRA NETFILE result code 31. Not sure what's wrong. Tried calling the number as in the error message, but the call is not getting connected. It's always busy and they are disconnecting.

Hi! just want to know if you resolved this error 31? I experienced the same error now. Can you please share with me how you resolved this? Thanks!

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Hello, I have the same problem with result code 30. 

I don't know if it's related my SIN change as I got mY Permanent Resident Card last year in September. So I updated Service canada and they issued me a new SIN, my old file with service canada under the old SIN hasn't been transfered .... 

I don't know what to do now... 

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Hey gang, I am also seeing the error code 30. I wonder if this is related to an address change as I see my old address on my Service Canada Account, but my CRA shows the most recent. 

That said, I was able to submit my taxes last year through Turbo Tax even though my address was different. Wondering what the issue is...

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