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Ufile Online - Cannot reset two factor authentication


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Hello, does anyone know if this request below can be actioned here? I called both phone numbers on the Ufile website, both disconnect every time I call. I've also submitted this request via the form on the Contact Us page and replied to the email I received to indicate I still require assistance with my request.

Hoping I can get this resolved this weekend 😊

Thank you!

Hello, I tried to reset two factor authentication for my account (no longer have access to the authenticator app) but the provided recovery key did not work, I am still prompted for an authentication code. I tried resetting a second time and got the message "Invalid code".

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