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Asking me to pay again when I already purchased online


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I purchased UFILE online on Feb. 24, 2022 and completed both mine and my spouse's return. I was able to successfully NETFILE my return, however when I tried to NETFILE my spouse's return it asks me to pay again! I have been a UFILE customer for years, and have always been able to NETFILE my spouse's return with UFILE without an extra cost. Plus , I know that you can file up to 4 returns. So why do I have to pay an extra 13$. I have tried to skip that payment but the program will not allow me to do so. I also checked on my bill of sale, and I cannot find a voucher code. I would like this resolved very quickly because my return has already been filed and I will not receive my refund until my spouse's return is filed. I have been a loyal customer for many years, and if this issue is not resolved immediately , I will NEVER USE UFILE again, and neither will many of my relatives! Thank you for your PROMPT ATTENTION to this PROBLEM! 

Emilie

ONLINE RECEIPT 

CUSTOMER INFORMATION

Emilie Boille-Bissonnette

1901 Carierre Road 

Grande Pointe, Manitoba

R5A 1H8

Canada

 

emilie.bissonnette54@gmail.com

 

PRODUCT PURCHASE

Item(s)

 

Price

 

Qty

Subtotal

UFile ONLINE - Personal income tax (T1) return 2021 - 

 

$ 19.95 

 

1

$ 19.95 

Subtotal

$ 19.95 

Discount

-$ 2.99 

GST

$ 0.85 

RST

$ 1.19 

Total in Canadian funds

$ 19.00 CAD

TRANSACTION INFORMATION

Transaction type:

Purchase

Order ID:

d38f5547-78cf-4fce-8902-5bf8218abbb1

Date & time:

2022-02-24 19:35:19 EST

Reference number:

661237050011335660

Credit card authorization number:

05601X

Response/ISO code:

027/01

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