NeedToFileTaxes Posted April 19 Report Share Posted April 19 I am not able to load the 2021 tax forms with an error message "Sorry, an error occurred while processing your request.". Is everyone else getting this error? Right now is approximately 6:16 AM EST. Is this a server outage problem? Every single year, around tax time UFile has some kind of problems. This is absolutely ridiculous!! Quote Link to comment Share on other sites More sharing options...
Sheryl Splane Posted July 26 Report Share Posted July 26 I am having the same problem in July as mentioned. I need to get a copy of my 2021 tax form but it will not launch. I also get the the message "Sorry, an error occurred while processing your request." Quote Link to comment Share on other sites More sharing options...
Geo123 Posted July 27 Report Share Posted July 27 Hello Sheryl Splane, UFIle has been undergoing Server maintenance and upgrades. If your issue persists please contact UFIle Support : For telephone support, please call: 514-733-8414 or 1-888-633-8414 . To open a request On-line OR contact us by E_Mail:https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
DrewPost Posted July 30 Report Share Posted July 30 I have this problem as well. I also tried to call, and you were busy. Still getting the error message. I can't access any of my returns nor can I update my 2021 return. When are the upgrades going to be finished? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 1 Report Share Posted August 1 Hello DrewPost, We have been undergoing system maintenance and Server upgrades. I do not have a estimated time for completion. If the phone limes are busy UFile Support will respond via E_Mail and call you back. Quote Link to comment Share on other sites More sharing options...
Mohyneen Posted August 8 Report Share Posted August 8 I am having the same problem for the last 3 days. Today is Aug 8th. I have sent an email to helpdesk, waiting for their response. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 9 Report Share Posted August 9 Hello Mohyneed, No Server / website issues have been reported on Support. Please contact us : UFile Support E_Mail : https://www.ufile.ca/contact/contact-us (please send your request ) For telephone support, please call: 514-733-8414 or 1-888-633-8414 Quote Link to comment Share on other sites More sharing options...
August2014 Posted September 3 Report Share Posted September 3 I finished my return, paid for the service and have a balance owing. Signed back in a few days later and I couldn't launch my return to file it with CRA. Phone calls are pointless since there's no one available so the message asks you to call back later. I try to sign in at least once a day, due to the balance owing, and I haven't had access as of today. Unbelievably frustrating. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted September 6 Report Share Posted September 6 Hello August2014 No Server / website issues are currently reported. If your issue persists please contact Support via E_Mail or by phone : UFile Support E_Mail : https://www.ufile.ca/contact/contact-us (please send your request ) For telephone support, please call: 514-733-8414 or 1-888-633-8414 Quote Link to comment Share on other sites More sharing options...
Frank12 Posted September 20 Report Share Posted September 20 On 7/27/2022 at 5:01 AM, Sheryl Splane said: I am having the same problem in July as mentioned. I need to get a copy of my 2021 tax form but it will not launch. I also get the the message "Sorry, an error occurred while processing your request." Last year same happened to me. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted September 20 Report Share Posted September 20 Hello Frank12, No Server / website issues are currently reported. If your issue persists please contact Support via E_Mail or by phone : UFile Support E_Mail : https://www.ufile.ca/contact/contact-us (please send your request ) For telephone support, please call: 514-733-8414 or 1-888-633-8414 Quote Link to comment Share on other sites More sharing options...
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