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Result 15, File Rejected, Account Locked


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I cannot satisfy this error. I have contacted CRA (the UFile website links automatically, when you get this error, with a "contact us" link) and have gone through every suggestion with their assistance however this is still happening so has to be on UFile's end as my CRA account is definitely not locked. I have used UFile/Netfile for several years and cannot figure this out. It did allow me to submit my daughter's return though, which is odd since she is submitted as a dependent.

Any suggestions??

 

Thank you

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