Result 15, File Rejected, Account Locked

[mlmcdonald2012]

I cannot satisfy this error. I have contacted CRA (the UFile website links automatically, when you get this error, with a "contact us" link) and have gone through every suggestion with their assistance however this is still happening so has to be on UFile's end as my CRA account is definitely not locked. I have used UFile/Netfile for several years and cannot figure this out. It did allow me to submit my daughter's return though, which is odd since she is submitted as a dependent.

Any suggestions??

 

Thank you

[DEC]

I have the same  message. For my sons return.  I contacted Ufile and they say it's cra.  Haven't contacted them as there is a 2 hr waiting list

 

[fras]

i'm getting this same message...has something to do with the netfile access code that i entered...in past years i have not had to provide a netfile access code.. any help would be appreciated..Colin

[Geo123]

Hello fras,

The Net Access Code is not mandatory.

Your unique Access code can be found on your Notice of Assessment (NOA) for a previous tax year. This eight-character Access code is made up of numbers and letters and is located on the right side of your NOA. The placement and labelling of the Access code differs slightly depending on the version of the NOA you are looking at, but will always be on the right side of the NOA.

 

On the paper version of your NOA as well as the PDF version in My Account, the Access code is not labelled, but can be found directly underneath the Date issued at the top right of the page. If you are viewing your NOA in My Account or using the Express NOA service in certified tax software, the Access code is found directly under the Notice details box at the top right of the page.

 

While this Access code is not mandatory, if you do not enter your Access code, you will not be able to use any information from your 2022 tax return when confirming your identity with the Canada Revenue Agency. You will have to rely on other information for authentication purposes.