ufilelogin Posted August 5, 2022 Report Share Posted August 5, 2022 When I try to access any of my tax years I am redirected to a page that says "Sorry, an error occurred while processing your request." 2021 and 2020 are most crucial to me but this seems to happen for every year. In addition, when I try to email support I get the following response: Your message couldn't be delivered to ufilewebkb@support.drtax.ca because the remote server is misconfigured. See technical details below for more information. The technical information contains my email address so I won't paste it here but needless to say it seems like some crucial systems are failing? Any timeline for this getting fixed? This is a bit of a headache especially given the convoluted email support system (fill a form, wait for an autoresponse, reply to the autoresponse...) Quote Link to comment Share on other sites More sharing options...
KarynA Posted August 5, 2022 Report Share Posted August 5, 2022 Thanks for posting about this, I am having the same problem. Posting here so that if a solution is found, I'll be notified. Quote Link to comment Share on other sites More sharing options...
KarynA Posted August 5, 2022 Report Share Posted August 5, 2022 .... or should I say *when a solution is found. 🙃 Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 5, 2022 Report Share Posted August 5, 2022 Hello Ufilelogin and KarynA, I have escalated this issue to the technical team and notified support. Quote Link to comment Share on other sites More sharing options...
MEvans Posted August 5, 2022 Report Share Posted August 5, 2022 I am also having the same issue. Contacted support, replied and got the same message in reply Your message couldn't be delivered to ufilewebkb@support.drtax.ca because the remote server is misconfigured. See technical details below for more information. Quote Link to comment Share on other sites More sharing options...
rhcdude Posted August 5, 2022 Report Share Posted August 5, 2022 I am also having the same exact issue and error: "Sorry, an error occurred while processing your request." I have emailed support as well, awaiting reply or updates on solution or fix. Please help and advise. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted August 5, 2022 Report Share Posted August 5, 2022 Hello, The issue appears to have been resolved. Please login and access your file and advise us immediately if the issue persists. Quote Link to comment Share on other sites More sharing options...
mmemon Posted November 7, 2022 Report Share Posted November 7, 2022 2022 version is not appearing online, is it released or not? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted November 7, 2022 Report Share Posted November 7, 2022 Hello mmemon, UFile for tax year year 2022 should be available at the beginning of January 2023 Quote Link to comment Share on other sites More sharing options...
Wrench Posted March 14, 2023 Report Share Posted March 14, 2023 still not able to open previous years Quote Link to comment Share on other sites More sharing options...
Wrench Posted March 14, 2023 Report Share Posted March 14, 2023 was able to carry forward 2021 but still can't see any previous years to that year. I've been using Ufile for more than 5 years Quote Link to comment Share on other sites More sharing options...
Geo123 Posted March 15, 2023 Report Share Posted March 15, 2023 Hello Wrench, To access previous years, after logging in from the main landing page : Tax years list : [2022] [Launch] < - - - - -select “Launch” |\/|Load previous tax years < - - - - -To display all tax years in the file If still not visible please check if you have another username. Quote Link to comment Share on other sites More sharing options...
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