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Can't open files on UFile Online: 2021, 2020, 2019 etc... and can't contact support


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When I try to access any of my tax years I am redirected to a page that says "Sorry, an error occurred while processing your request." 2021 and 2020 are most crucial to me but this seems to happen for every year.

In addition, when I try to email support I get the following response:

Your message couldn't be delivered to ufilewebkb@support.drtax.ca because the remote server is misconfigured. See technical details below for more information.

The technical information contains my email address so I won't paste it here but needless to say it seems like some crucial systems are failing? Any timeline for this getting fixed? This is a bit of a headache especially given the convoluted email support system (fill a form, wait for an autoresponse, reply to the autoresponse...)

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I am also having the same exact issue and error:   "Sorry, an error occurred while processing your request."  

I have emailed support as well, awaiting reply or updates on solution or fix.  Please help and advise. 

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  • 3 months later...

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