Jump to content
Français

Password reset


nima2020us

Recommended Posts

I am lock out of my account because the password needs to be changed. However, it need a  "receipt reference number," that I didn't keep 3 years ago, really mindless way to validate the identity. There are much easier and more secure way to validate someone.

Really frustrated because I may have lost all my previous years history. 

Link to comment
Share on other sites

  • 1 month later...

Hello wd2023,

Please contact UFile Support so we may review the file confidentially.
For telephone support, please call: 514-733-8414 or 1-888-633-8414
An agent can review the issue with you.

OR
Click Change or reset your password  >> enter username >> answer security question
  >>IF unknown enter unknown  >> Please try again or click here for different questions.
  >>Complete form with Receipt reference number
  >>If unknown >> If you cannot complete all fields, please contact us
  >>Complete form and a request ticket will be opened

Link to comment
Share on other sites

  • 2 months later...

I have been waiting for over a day to get my password reset link. I've provided all the necessary information including the receipt reference number and yet no email.  I've also called and all I got was a request # . Please help asap. Thank you

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...