nima2020us Posted November 10, 2022 Report Share Posted November 10, 2022 I am lock out of my account because the password needs to be changed. However, it need a "receipt reference number," that I didn't keep 3 years ago, really mindless way to validate the identity. There are much easier and more secure way to validate someone. Really frustrated because I may have lost all my previous years history. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted November 10, 2022 Report Share Posted November 10, 2022 Hello nima2020us, There are other ways to recover your password. Please contact UFile Support so they may assist you. For telephone support, please call: 514-733-8414 or 1-888-633-8414 An agent can review the issue with you. If you prefer, you can also open a request ticket on-line https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
nima2020us Posted November 10, 2022 Author Report Share Posted November 10, 2022 Thanks. Done! However, I suggest you change the validation method and replace "receipt reference number," with something else. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted November 10, 2022 Report Share Posted November 10, 2022 Hello nima2020us, You are welcome. Noted on your suggestion. Quote Link to comment Share on other sites More sharing options...
wd2023 Posted January 2 Report Share Posted January 2 Hello I am having the same issues to log in Quote Link to comment Share on other sites More sharing options...
Geo123 Posted January 3 Report Share Posted January 3 Hello wd2023, Please contact UFile Support so we may review the file confidentially. For telephone support, please call: 514-733-8414 or 1-888-633-8414 An agent can review the issue with you. OR Click Change or reset your password >> enter username >> answer security question >>IF unknown enter unknown >> Please try again or click here for different questions. >>Complete form with Receipt reference number >>If unknown >> If you cannot complete all fields, please contact us >>Complete form and a request ticket will be opened Quote Link to comment Share on other sites More sharing options...
Teej80 Posted March 18 Report Share Posted March 18 I have been waiting for over a day to get my password reset link. I've provided all the necessary information including the receipt reference number and yet no email. I've also called and all I got was a request # . Please help asap. Thank you Quote Link to comment Share on other sites More sharing options...
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