Do not tax me Posted December 26, 2022 Report Share Posted December 26, 2022 Just like last year, I am having issues with downloading the 2022 income tax program. Everything looks like it is going to work but then it goes into error and says ‘not responding’ (exactly like last year). I know that someone provided a link in the forum and I was, successfully, able to download the 2021. Is anyone having the same problem again? I am using Windows 10. I never had a problem using the CD in the past and this is the second time having this problem. Thanks all. Quote Link to comment Share on other sites More sharing options...
Subaru Posted December 26, 2022 Report Share Posted December 26, 2022 Also running windows 10 and having the same issue as you, same as last year. So much for not procrastinating…. Quote Link to comment Share on other sites More sharing options...
T Bowlin Posted December 27, 2022 Report Share Posted December 27, 2022 I have same problem using the download key Quote Link to comment Share on other sites More sharing options...
vargan Posted December 28, 2022 Report Share Posted December 28, 2022 On 12/25/2022 at 5:45 PM, Do not tax me said: Just like last year, I am having issues with downloading the 2022 income tax program. Everything looks like it is going to work but then it goes into error and says ‘not responding’ (exactly like last year). I know that someone provided a link in the forum and I was, successfully, able to download the 2021. Is anyone having the same problem again? I am using Windows 10. I never had a problem using the CD in the past and this is the second time having this problem. Thanks all. Yes, same problem. I seem to remember having to edit some startup file 2 or 3 years ago - presumably the same problem. You'd think it would have been fixed? Quote Link to comment Share on other sites More sharing options...
Geo123 Posted December 28, 2022 Report Share Posted December 28, 2022 Hello vargan, Please contact UFile Support so we may review the issue with you. For telephone support, please call: 514-733-8414 or 1-888-633-8414 An agent can review the issue with you. If you prefer, you can also open a request ticket on-line https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Cruiseman Posted December 28, 2022 Report Share Posted December 28, 2022 Similar to last year you need to follow the steps on zipping the file. I just followed last years steps on the zip and it worked. Quote Link to comment Share on other sites More sharing options...
Do not tax me Posted December 29, 2022 Author Report Share Posted December 29, 2022 On 12/25/2022 at 7:45 PM, Do not tax me said: Just like last year, I am having issues with downloading the 2022 income tax program. Everything looks like it is going to work but then it goes into error and says ‘not responding’ (exactly like last year). I know that someone provided a link in the forum and I was, successfully, able to download the 2021. Is anyone having the same problem again? I am using Windows 10. I never had a problem using the CD in the past and this is the second time having this problem. Thanks all. So I received a reply from UFile. None of this helped and I responded as such. They gave me links to download the 2022 UFile program from their website and a link to a zip file but when I extracted the program, still didn’t work. Waiting for further information and will advise when (and if) received. Stay tuned. On Dec 25, 2022, at 12:21 PM, UFile for windows helpdesk <ufilewinkb@support.drtax.ca> wrote: -------------------------------------------------------------------------------------------- This is an automated response. Please consult the links below. If none of the following links answers your question, simply reply to this email to receive further assistance from a member of our support team. NOTE: DO NOT CHANGE THE SUBJECT OF THIS EMAIL IF YOU REPLY. Please do not create a new support request as this would generate a new automated response. =============================================== Help - Telephone support Ontario - Ontario Trillium Benefit Error - Web browser not installed Error - Runtime error (2006/2007) (Copying DLL) Error - Runtime error (2007 and earlier versions) =============================================== You can also visit our website for more information: http://www.drtax.ca/en/UFile/help-support/faq/ufile-windows.aspx Need an answer fast? Our virtual agent, Ask UFile, has answers to all our most frequently asked questions. http://www.drtax.ca/en/UFile/help-support/Ask_ufile.aspx UFile online community UFile introduces a new online community for UFile users. Share your questions, offer answers and learn from our experts. http://community.ufile.ca/ Quote Link to comment Share on other sites More sharing options...
Geo123 Posted December 29, 2022 Report Share Posted December 29, 2022 Hello Do not tax me, Please contact UFile Support so we may review with you the issue. For telephone support, please call: 514-733-8414 or 1-888-633-8414 An agent can review the issue with you. If you prefer, you can also open a request ticket on-line https://www.ufile.ca/contact/contact-us Quote Link to comment Share on other sites More sharing options...
Kimball Posted December 29, 2022 Report Share Posted December 29, 2022 I had the same issue . I use the Windows 10. This is what i did to fix it. If you have winrar . you can view what is in the ufile2022.exe file and then highlight the files to extract it into a different folder. The file setup.ini needs to be edited. The last line Prerequisites=EdgeWebView2 needs to be updated to Prerequisites=Netfx45 After that then run the setup.exe That worked for me. hope it works for Quote Link to comment Share on other sites More sharing options...
PML Posted January 3, 2023 Report Share Posted January 3, 2023 I used 7-Zip by right-clicking on the ufile2022.exe file, seeing 7-Zip as the first option, going to the right arrow, and choosing Open Archive. I then followed the rest of your instructions. Thanks again. Quote Link to comment Share on other sites More sharing options...
Do not tax me Posted January 5, 2023 Author Report Share Posted January 5, 2023 On 12/28/2022 at 8:29 PM, Do not tax me said: So I received a reply from UFile. None of this helped and I responded as such. They gave me links to download the 2022 UFile program from their website and a link to a zip file but when I extracted the program, still didn’t work. Waiting for further information and will advise when (and if) received. Stay tuned. On Dec 25, 2022, at 12:21 PM, UFile for windows helpdesk <ufilewinkb@support.drtax.ca> wrote: -------------------------------------------------------------------------------------------- This is an automated response. Please consult the links below. If none of the following links answers your question, simply reply to this email to receive further assistance from a member of our support team. NOTE: DO NOT CHANGE THE SUBJECT OF THIS EMAIL IF YOU REPLY. Please do not create a new support request as this would generate a new automated response. =============================================== Help - Telephone support Ontario - Ontario Trillium Benefit Error - Web browser not installed Error - Runtime error (2006/2007) (Copying DLL) Error - Runtime error (2007 and earlier versions) =============================================== You can also visit our website for more information: http://www.drtax.ca/en/UFile/help-support/faq/ufile-windows.aspx Need an answer fast? Our virtual agent, Ask UFile, has answers to all our most frequently asked questions. http://www.drtax.ca/en/UFile/help-support/Ask_ufile.aspx UFile online community UFile introduces a new online community for UFile users. Share your questions, offer answers and learn from our experts. http://community.ufile.ca/ I received another response from UFile and this on worked. Here is the link: https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/ufile2022.zip When you go to extract the file, only extract the ufile2022 part of the file. This, finally worked for me. Thanks Yan from UFile!🤯👍 Quote Link to comment Share on other sites More sharing options...
ronnyk Posted January 6, 2023 Report Share Posted January 6, 2023 I have exactly the same problem but I need it in French, do you have the link for French version? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Geo123 Posted January 6, 2023 Report Share Posted January 6, 2023 Hello ronnyk, Here is the French version / Voici la version française https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/impotexpert2022.zip Quote Link to comment Share on other sites More sharing options...
Subaru Posted January 6, 2023 Report Share Posted January 6, 2023 On 1/5/2023 at 3:20 PM, Do not tax me said: I received another response from UFile and this on worked. Here is the link: https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/ufile2022.zip When you go to extract the file, only extract the ufile2022 part of the file. This, finally worked for me. Thanks Yan from UFile!🤯👍 Thanks for saving me time to open a ticket, that worked Quote Link to comment Share on other sites More sharing options...
vargan Posted January 12, 2023 Report Share Posted January 12, 2023 The edit of setup.ini worked for me. Thanks, Kimball. Quote Link to comment Share on other sites More sharing options...
TaxingTimes Posted January 28, 2023 Report Share Posted January 28, 2023 On 1/5/2023 at 3:20 PM, Do not tax me said: I received another response from UFile and this on worked. Here is the link: https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/ufile2022.zip When you go to extract the file, only extract the ufile2022 part of the file. This, finally worked for me. Thanks Yan from UFile!🤯👍 Thanks for this. It worked for me. Quote Link to comment Share on other sites More sharing options...
Michael Posted January 30, 2023 Report Share Posted January 30, 2023 The Ufile setup made available on the website is intended for Windows 64-bit operating systems. To install the program on an older computer (i. e. 32-bit operating system), without the need to use an extractor or edit any files, you can download the zipped installation file from the the links below. After clicking on the downloaded ufile2022.zip folder simply click on the setup.exe application file to seamlessly install the program. English version Version française Cheers to Geo123 for the link to the French version.👍🏻 Quote Link to comment Share on other sites More sharing options...
EET Posted February 14, 2023 Report Share Posted February 14, 2023 On 12/25/2022 at 5:45 PM, Do not tax me said: Just like last year, I am having issues with downloading the 2022 income tax program. Everything looks like it is going to work but then it goes into error and says ‘not responding’ (exactly like last year). I know that someone provided a link in the forum and I was, successfully, able to download the 2021. Is anyone having the same problem again? I am using Windows 10. I never had a problem using the CD in the past and this is the second time having this problem. Thanks all. me too, have the same issue as you, last year is lucky that someone provided a link and help me get into it, this year hopefully will have someone provide the link again and help me to do this set up. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
SundownsFinish Posted February 20, 2023 Report Share Posted February 20, 2023 The 32 bit installer worked for me. Downloaded it today and did not install, with no error message at all. Just an exclamation mark. Having to patch the installer myself last year based on instructions from some random helpful person online, after no response from ufile help, was a bit over the top but I've been using this software forever so didn't really want a change. But not installing two years in a row is getting silly. Lots of people have 32 bit machines. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted February 20, 2023 Report Share Posted February 20, 2023 Hello SundownsFinish, Try this link with the MSI installer. UFile 2022 => https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/ufile2022.zip Quote Link to comment Share on other sites More sharing options...
Ursula Brucker Posted April 4, 2023 Report Share Posted April 4, 2023 On 12/25/2022 at 5:45 PM, Do not tax me said: Just like last year, I am having issues with downloading the 2022 income tax program. Everything looks like it is going to work but then it goes into error and says ‘not responding’ (exactly like last year). I know that someone provided a link in the forum and I was, successfully, able to download the 2021. Is anyone having the same problem again? I am using Windows 10. I never had a problem using the CD in the past and this is the second time having this problem. Thanks all. Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 5, 2023 Report Share Posted April 5, 2023 Hello Ursula Brucker, Try this link with the MSI installer. UFile 2022 => https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/ufile2022.zip Quote Link to comment Share on other sites More sharing options...
jdstiff Posted April 5, 2023 Report Share Posted April 5, 2023 hello, I can't even find the link to download 2022. does anyone have it? I am on the telephone on hold for 20 mins so far! Quote Link to comment Share on other sites More sharing options...
Geo123 Posted April 6, 2023 Report Share Posted April 6, 2023 Hello jdstiff, UFile 2022 Download / Installation link for UFIle Windows=> https://cdn.ufile.ca/ufile/UF2022AMGH48YHVNENB238L3C9T3Z/ufile2022.zip Quote Link to comment Share on other sites More sharing options...
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