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Information from previos years not carrying forward


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When I open new file for 2022 ufile is not bringing forward information from past years. All the personal info for my family for instance is blank. Its like im a new cutomer but I have used for last 5 years. 

Is this normal? Do I need to start from sctrach? I thought it always autofilled most info for me. 





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Hello Jamesg5001,

Please contact UFile Support so we may review confidentially.  If you are using UFile ONLINE and do not see any tax years listed you may be using another username and /or E_Mail.
For telephone support, please call: 514-733-8414 or 1-888-633-8414
An agent can review the issue with you.
If you prefer, you can also open a request ticket and submit an anonymous file for review on-line at https://www.ufile.ca/contact/contact-us

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